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Something feels off at work.

People are busy. Calendars are full. Targets are chased.
And yet energy is low, motivation feels fragile, and work often feels heavier than it should.

When work works invites us to pause and look beneath the surface of modern working life. Because when performance struggles, it is rarely because people are failing. It is because experience has drifted.

Drawing on over 30 years of global expertise in Customer eXperience, Employee eXperience, leadership, neuroscience, and energy-aware design, Claire Boscq reframes how we understand work, culture, and growth. She reveals how Inner eXperience, Shared eXperience, and Business eXperience are deeply connected, and why ignoring any one of them weakens the whole system.

At the heart of the book sits the Heart-Led Business Growth Blueprint™, a practical framework for designing work that works for people and for business. The journey culminates in The Alchemy of Elevated eXperience, where alignment, energy, and intention transform everyday work into reputation, loyalty, and lasting impact.

This is not a book about fixing people. It is a book about redesigning how work is experienced.

Grounded, practical, and deeply human, When work works is written for leaders, teams, and organisations ready to move beyond surface-level change and create workplaces where people feel energised, safe, and proud of the experience they deliver.

Because when work works for people, it works for business.

Shine on.

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