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Business Process Management provides a practical guide to understanding, analyzing, and improving the processes that drive organizational performance. Bringing together the structured discipline of Business Process Management, the waste-reduction principles of Lean, and the data-driven methods of Six Sigma, the book shows how these approaches can work together to improve quality, reduce variation, eliminate waste, shorten lead times, and deliver greater customer value. From process mapping and DMAIC to statistical analysis, root-cause analysis, process capability, SPC, Lean flow, pull systems, and continuous improvement, readers are introduced to both the concepts and tools needed to turn process problems into measurable improvements. Practical examples and chapter practice questions reinforce the material and help readers move from understanding the methods to applying them in real-world situations.

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Kick off your book project, get started with GhostAI, get better at marketing, or spend the day doing all three! Free live workshops on Zoom. Saturday, June 27, 2026.

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