Managing Yourself and Others
Managing Yourself and Others
Volume 5: Quality Software Series
About the Book
Reviewer Stuart M Scott wrote: Weinberg uses simple but effective models to explain human behavior, and examples from the software engineering industry to put these models in contexts familiar to software developers. I first read this book several years ago, and as a professional facilitator had immediate opportunities to evaluate my own ability to behave congruently under stress. I quickly found that Weinberg's models helped me to understand and deal with conflicts more and more effectively.
Today I use the insights gained from this book every day in my work with software development teams, clients, employees, and my own family. As Weinberg has pointed out, one of the main questions in software engineering (and perhaps in life) is Why do people so often do things wrong when they know how to do them right? As this book shows, to do the right thing often requires that in a moment a conflict or confrontation you behave congruently with all points of view, with the needs and fears and personalities of all parties to the issue.
The insights, examples, and tools Weinberg provides here can help you become vastly more effective in working with others. I strongly recommend this book, and the rest of the Quality Software Series, to people who lead software projects.
Managing Yourself and Others
- Part I. Managing Yourself
Chapter 1. Why Congruence is Essential for Managing
- 1.1 Knowing versus Doing
- 1.2 Requisite Variety
- 1.3 The Importance of Management
- 1.4 The Number One Random Process Element
- 1.5 The Road Ahead
- 1.6 Helpful Hints and Suggestions
- 1.7 Summary
- 1.8 Practice
Chapter 2. Choosing Management
2.1 Where the Payoff Is
- 2.2.1 Managers are born, not made (NOT)
- 2.2.2 People can be put on a one-dimensional scale (NOT)
- 2.2.3 The scale for programming is the same as the scale for management. (NOT)
2.3 Effects of Applying the Model
- 2.3.1 Managers versus team leaders
- 2.3.2 Loss of technical capability
- 2.3.3 Loss of people and loss of satisfaction
- 2.3.4 Interference effects
- 2.4 Choice and Congruence
- 2.5 The Vision Behind the Choice
- 2.6 Helpful Hints and Suggestions
- 2.7 Summary
- 2.8 Practice
- 2.1 Where the Payoff Is
Chapter 3. Styles of Coping
- 3.1 Coping Incongruently with Stress
- 3.2 Blaming
- 3.3 Placating
- 3.4 Acting Superreasonable
- 3.5 Loving/Hating
- 3.6 Acting Irrelevant
3.7 The Role of Self-Esteem
- 3.7.1 Internal messages
- 3.7.2 A locked-on congruence/incongruence dynamic
- 3.8 Helpful Hints and Suggestions
- 3.9 Summary
Chapter 4. From Incongruence to Congruence
4.1 Coping Congruently
- 4.1.1 Congruence works
4.1.2 Recognizing congruence
- 4.1.3 Can real organizations operate congruently?
- 4.2 Blaming Transformed into Assertiveness
- 4.3 Transforming Placating into Caring or Yielding
- 4.4 Turning Superreasonable into Focused and Reasonable
- 4.5 Changing Lovers/Haters into Beneficial Alliances or Friendly Rivalries
- 4.6 Transforming Irrelevance into Funny or Creative Behavior
- 4.7 Helpful Hints and Suggestions
- 4.8 Summary
- 4.9 Practice
- 4.1 Coping Congruently
Chapter 5. Moving Toward Congruence
5.1 Reframing Internal Messages
- 5.1.1 Feelings and messages
- 5.1.2 Examples of reframed messages
5.2 Dealing with Strong Feelings
- 5.2.1 Speak up when an issue is important to you
- 5.2.2 Take time to clarify your position in your own mind
- 5.2.3 Speak for yourself
- 5.2.4 Speak to the right person
- 5.2.5 Use fair tactics
- 5.2.6 Strive for congruence.
5.3 Steps Toward Congruence
- 5.3.1 Notice the incongruence
- 5.3.2 Make adjustments
- 5.3.3 Make contact with the other person
- 5.3.4 Wait for the other person to respond
- 5.3.5 Repeat the process as often as necessary
- 5.3.6 Use the opportunity for learning.
- 5.4 What Congruence Means to a Manager
- 5.5 Helpful Hints and Suggestions
- 5.6 Summary
- 5.7 Practice
- 5.1 Reframing Internal Messages
- Part II. Managing Others
Chapter 6. The Manager’s Job
6.1 Deciding and Appointing
- 6.1.1 Piling on
- 6.1.2 Reversing the appointment policy
- 6.1.3 Tactics for relieving overload
- 6.2 Listening
- 6.3 Following Up
- 6.4 Evaluating Quality
- 6.5 Personnel Decisions
- 6.6 Administering
- 6.7 What Congruent Managers Do
- 6.8 Helpful Hints and Suggestions
- 6.9 Summary
- 6.10 Practice
- 6.1 Deciding and Appointing
Chapter 7. Preference Differences
- 7.1 Same or Equal?
- 7.2 Preferences
- 7.3 The Myers-Briggs Preferences
- 7.4 Obtaining Energy
- 7.5 Obtaining Information
- 7.6 Making Decisions
- 7.7 Taking Action
- 7.8 Why MBTI?
- 7.8 Helpful Hints and Suggestions
- 7.9 Summary
- 7.10 Practice
Chapter 8. Temperament Differences
8.1 Four Kinds of Control
- 8.1.1 Intellectual control
- 8.1.2 Physical control
- 8.1.3 Emergency control
- 8.1.4 Emotional control
8.2 The Four Temperaments
- 8.2.1 The NT Visionary
- 8.2.2 The NF catalyst
- 8.2.3 The SJ Organizer
- 8.2.4 The SP trouble-shooter
8.3 Temperaments in Action
- 8.3.1 Kind of control
- 8.3.2 Cultural patterns
- 8.3.3 Cost and schedule overruns
- 8.3.4 Reaction to error
- 8.3.5 Observation
- 8.3.6 Interaction
- 8.4 Using Temperament Data
- 8.5 Helpful Hints and Suggestions
- 8.6 Summary
- 8.7 Practice
- 8.1 Four Kinds of Control
Chapter 9. Differences as Assets
- 9.1 Why Differences Are an Asset
- 9.2 Management by Selection
- 9.3 Management by Systematic Improvement
- 9.4 Cultures
- 9.5 Females and Males
9.6 Other Significant Differences
- 9.6.1 Sensory Modalities
- 9.6.2 Ability
- 9.6.3 Physical capacity
- 9.6.4 Age
- 9.7 Helpful Hints and Suggestions
- 9.8 Summary
Chapter 10. Patterns of Incongruence
- 10.1 Where Does the Time Go?
- 10.2 The Placating Pattern
- 10.3 The Blame Chain
- 10.4 The Addiction Cycle
- 10.5 Helpful Hints and Suggestions
- 10.6 Summary
- 10.7 Practice
Chapter 11. The Technology of Human Behavior
- 11.1 The Search for a Model
11.2 The Satir Interaction Model
- 11.2.1 Intake
- 11.2.2 Meaning
- 11.2.3 Significance
- 11.2.4 Who’s in charge of the response?
- 11.3 How Meaning Is Developed
- 11.4 Style versus Intent
- 11.5 The Skilled Technologist of Human Behavior
- 11.6 Helpful Hints and Suggestions
- 11.8 Practice
- Appendix A: The Diagram of Effects
Appendix B: The Software Engineering Cultural Patterns
- Pattern 0. Oblivious Process
- Pattern 1: Variable Process
- Pattern 2: Routine Process
- Pattern 3: Steering Process
- Pattern 4: Anticipating Process
- Pattern 5: Congruent Process
Appendix C. The Satir Interaction Model
Appendix D. Control Models
- D.1. The Aggregate Control Model
D.2. Cybernetic Control Models
- D.2.1 The system to be controlled (the focus of Patterns 0 and 1)
- D.2.2 The controller (the focus of Pattern 2)
- D.2.3 Feedback control (the focus of Pattern 3)
- Appendix E. The Three Observer Positions
- What Next?
The Leanpub 45-day 100% Happiness Guarantee
Within 45 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers), EPUB (for phones and tablets) and MOBI (for Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Ansible for KubernetesJeff Geerling
Ansible is a powerful infrastructure automation tool. Kubernetes is a powerful application deployment platform. Learn how to use these tools to automate massively-scalable, highly-available infrastructure.
Practical FP in Scala: A hands-on approachGabriel Volpe
A practical book aimed for those familiar with functional programming in Scala who are yet not confident about architecting an application from scratch.
Together, we will develop a purely functional application using the best libraries in the Cats ecosystem, while learning about design patterns and best practices.
Functional Design and ArchitectureAlexander Granin
Software Design in Functional Programming, Design Patterns and Practices, Methodologies and Application Architectures. How to build real software in Haskell with less efforts and low risks. The first complete source of knowledge.
Production HaskellMatt Parsons
Are you excited about Haskell, but don't know where to begin? Are you thrilled by the technical advantages, but worried about the unknown pitfalls? This book has you covered.
Tame your Work FlowSteve Tendon and Daniel Doiron
Do you need a high performance enterprise governance approach improving management, execution and delivery while dealing with multiple projects/products, events, stakeholders and teams? Giving you better bottom line results, faster time to market, less work, better predictability, happier employees, and delighted clients? Then learn about TameFlow!
Ansible for DevOpsJeff Geerling
Ansible is a simple, but powerful, server and configuration management tool. Learn to use Ansible effectively, whether you manage one server—or thousands.
Machine Learning EngineeringAndriy Burkov
"If you intend to use machine learning to solve business problems at scale, I'm delighted you got your hands on this book."
—Cassie Kozyrkov, Chief Decision Scientist at Google
"Foundational work about the reality of building machine learning models in production."
—Karolis Urbonas, Head of Machine Learning and Science at Amazon
C++ Best PracticesJason Turner
Level up your C++, get the tools working for you, eliminate common problems, and move on to more exciting things!
Composing SoftwareEric Elliott
All software design is composition: the act of breaking complex problems down into smaller problems and composing those solutions. Most developers have a limited understanding of compositional techniques. It's time for that to change.
El Manual del ManagerKeyvan Akbary, Félix López, and Álvaro Salazar
¿Has deseado alguna vez el haber tenido una buena introducción al rol del Engineering Manager? En este libro aprenderás lo necesario para ejercer el rol de una manera efectiva: Expectativas y Responsabilidades del Rol, 1-1s, Ayudar a Crecer, Objetivos, Planes de Carrera, Cultura, Feedback, Contratación, Cultura de Producto y mucho más.
The Tester's Library
8 BooksThe Tester's Library consists of eight five-star books that every software tester should read and re-read. As bound books, this collection would cost over $200. Even as e-books, their price would exceed $80, but in this bundle, their cost is only $49.99. Here are the books, and why they should be in your library: Perfect Software and Other...
11 BooksIn this bundle, you will find 10 different agile books. They are about different aspects of being agile. - finding a job - doing coding dojo's - Retrospectives - Personal kanban - a non-typical coaching book and even a book that gives you an insight in the lives of some agile people.
WTFlop 6M + HU - Beta Bundle
Marionette.js A to Z
Build A Better Backbone App
3 BooksThe best way to learn new development skills is through experience, but that takes time you don't have.Get the best of both worlds with this bundle: you'll learn how to produce modern web applications by learning from experienced developers like Derick Bailey and David Sulc. BackboneJS is one of the favorite tools on the web today, but it...
General Systems Thinker Bundle
5 BooksThe General Systems Thinker Bundle is just that: a bundle of five books to advance the reader one giant step toward improved thinking, based on General Systems principles. Four of the books are the complete General Systems Series. The fifth is fictional piece which shows some general systems thinkers in action. It's a mystery in which a group of...
Experiential Learning Bundle
4 BooksThis bundle provides all four volumes of the popular Experiential Learning Series at a savings of $20 over the price if purchased separately.
2 BooksAfter getting up and running with Ansible in Jeff Geerling's Ansible for DevOps, strengthen your skills managing tens to thousands of instances and services in Amazon's AWS cloud with Yan Kurniawan's Ansible for AWS.
Learn ECMAScript 6 inside and out
2 BooksFor any technology, it helps to get multiple points of view on the functionality to get the best possible understanding. For ECMAScript 6/2015, no two resources are recommended more frequently thanExploring ES6by Dr. Axel Rauschmayer andUnderstanding ECMAScript 6by Nicholas C. Zakas. These two points of view, investigating the specification and...
Software architecture, for systems old and new
2 BooksThis bundle includes books about hands-on software architecture.