Social Media Etiquette
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Social Media Etiquette

20 Crucial Steps That Entrepreneurs Need To Undertake In Order To Forge Great Relations With Their Customers On Social Media Platforms

About the Book

This book is designed to help equip entrepreneurs with the critical skills they need in order to build great relations with their customers on social media platforms.

As a blogger and a former Depot Controller for one of the largest food and milling companies listed on the Zimbabwe Stock Exchange, I used my customer relations experience I have acquired over the years, to research and compile an in-depth analysis of volatile issues that can lead to strained relations between entrepreneurs and their customers on social media platforms. This book will ultimately equip you as an entrepreneur with crucial skills to deal with:

-identity theft issues on social media platforms.

-Unverified social media rumors targeted at your business.

-Customer complaints on social media platforms.Aggressive customers on social media platforms.

-Ghost accounts on social media sites who may be on a mission to tarnish your business reputation.

-Non-paying customers.

-Timeous and quick responses to customers on social media platforms

-Religion and politics on social media sites

-Counterfeit money and scams

It is my sincere hope that you will read and understand the contents of the book and ultimately be equipped with social media customs and manners that will enable you to forge great relations with your customers on social media networks.

About the Editor

Sam Culture Chivhenge
Sam Culture Chivhenge

The author once worked as a Depot Controller for one of the companies listed in the Zimbabwe Stock Exchange. One of his key job descriptions was interacting with customers daily on social media platforms. He attended several short courses on customer relationships and hopes to use that experience to help entrepreneurs forge great relations with their customers. The author is also a Young African Leadership Initiative(YALI) alumni member having pursued a Business and Entrepreneurship Development online course with the regional center. At the moment he is a Microworkspace student pursuing a course in web designing and web development and also actively pursuing an online Digitals of Fundamental Course with Google Digital Garage.

Table of Contents

  • How Can I Overcome Identity Theft?
  • How Do I Handle Unverified Social Media Rumours?
  • How Should I Post My Political Views On Social Media?
  • How Should I Respond To Customer Messages,Complaints And Compliments?
  • How Do I Deal With Non-Paying Customers?
  • How do I establish a positive social media brand as an entrepreneur?
  • How Do I Share My Business Content With Customers?
  • How Do I Avoid Falling Prey To Scams?
  • How Should I Post My Religious Views On Social Media?
  • How Should I Create Effective Social Media Profiles?
  • How To Effectively Use Social Media Business Tools To Engage With Your Customers?

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