Managing Digital
Managing Digital
Managing Digital

This book is 95% complete

About the Book

What is a digital professional? What does the modern information technology practitioner need to know? Whether you are new to your career, or just confused by new trends like DevOps, this book is for you.

Researched and written from the ground up by a leading practitioner and educator, this book covers:

  • Digital and IT value
  • IT infrastructure, including Cloud
  • Application delivery, including Agile and DevOps
  • Digital product management
  • Lean IT
  • Operations management, including web-scale practices
  • Coordination and process management
  • Investment, finance, sourcing, and project management
  • Organization and culture
  • Governance of digital and IT organizations
  • Information and data management
  • Architecture and portfolio management

Using a unique scaling approach, "from startup to enterprise," the book treats the reader's understanding as an evolving system, introducing concepts as they become necessary to an organization's growth. Agile and Lean perspectives are woven throughout, with in-depth discussion of their impact on traditional IT management approaches.

Extensively researched with over 270 citations and 250 figures, and including discussion questions and research topics, this book is intended for both classroom and professional use. Developed and maintained using the same continuous integration principles it describes, the book is an adaptive product intended to grow with the digital profession.

About the Author

Charles T Betz
Charles T Betz

Charlie Betz is a specialist in digital and IT management, focusing on large scale IT operating models. He is currently an instructor at the University of St. Thomas and also consults and advises. He spent 6 years at Wells Fargo as VP and Enterprise Architect for IT Portfolio Management and Systems Management. He has held product owner, architect and analyst positions for AT&T, Best Buy, Target, EMA, and Accenture, specializing in IT management, Cloud, and enterprise architecture.

As an independent researcher and author, he is the author of Architecture and Patterns for IT Management, a comprehensive reference architecture for the “business of IT.” He has served as an ITIL reviewer and COBIT author, and co-author of several works with Lean collaborators and for ISACA’s COBIT.

His current interests include:

IT management and organization

IT product delivery

Agile and DevOps methods, especially in terms of underlying theory and effective pedagogy

Improving higher education institutional response to digital workforce needs

IT frameworks and bodies of knowledge (ITIL, TOGAF, COBIT, IT4IT) and their relationship to IT operating models

Virtual simulations of digital delivery environments for instructional purposes

Invited to the IT4IT Consortium Strategy Board, Charlie led the IT4IT transition to an open standard as The Open Group IT4IT Forum. He currently represents Armstrong Process Group to IT4IT and The Open Group. He is part of the first cohort certified for IT4IT Foundation.

Charlie is active in the Minnesota professional community, and has served as the chair of the Minnesota Association of Enterprise Architects. He presents and keynotes frequently at national and international events related to IT service management, architecture, and Agile methods. Charlie lives in Minneapolis, Minnesota with his wife Sue and son Keane.

Table of Contents

Part I - Founder

Chapter 1: Digital Value

Introduction

What is digital value?

Defining Information Technology

Digital services, systems, and applications

The digital service lifecycle

Defining consumer, customer, and sponsor

Understanding digital context

Conclusion


Chapter 2: Infrastructure Management

Introduction

Infrastructure overview

Choosing infrastructure

From "physical" compute to Cloud

Infrastructure as code

Configuration management: the basics

Topics in IT infrastructure

Conclusion


Chapter 3: Application Delivery

Introduction

Basics of applications and their development

From waterfall to Agile

The DevOps challenge

Describing system intent

Test-driven development and refactoring

Continuous integration

Releasing software

Application development topics

Conclusion

Part I Conclusion


Part II: Team

Special section: Systems thinking and feedback

A brief introduction to feedback

What does systems thinking have to do with IT?

Chapter 4: Product Management

Introduction

Why product management?

Organizing the product team

Product discovery

Product design

Product planning

Conclusion


Chapter 5: Work Management

Introduction

Task management

Learning from manufacturing

The shared mental model of the work to be done

Lean product development and Don Reinertsen

The service desk and related tools

Towards process management

Conclusion


Chapter 6: Operations Management

Introduction

An overview of operations management

Monitoring

Operations practices

Designing for scale

Configuration management and operations

Advanced topics in operations

Conclusion

Part II Conclusion


Part III: Team of Teams

Special section: Scaling the organization and its work

The two dimensions of demand management

Adding a third dimension with Cynefin

The Betz organizational scaling cube

Demand, supply, and execution

Part III chapter structure

The delivery models


Chapter 7: Coordination

Introduction

Defining coordination

Coordination, execution, and the delivery models

Why process management?

Process control and continuous improvement

Conclusion


Chapter 8: Investment and planning

Introduction

IT financial management

IT sourcing and contract management

Structuring the investment

Larger scale planning and estimating

Why project management?

Topics

Conclusion


Chapter 9: Organization and culture

Introduction

IT versus product organization

Defining the organization

Product and function

IT human resource management

Why culture matters

Industry frameworks

Conclusion

Part III conclusion


Part IV: Enterprise

Special section: The IT lifecycles

Chapter 10: Governance, Risk, Security, and Compliance

Introduction

Governance

Enablers

Risk management

Assurance and audit

Security

Digital Governance

Conclusion


Chapter 11: Enterprise Information Management

Introduction

Chapter 11 outline

Information and value

Data management basics

Towards enterprise information management

Analytics

Agile information management

Information management topics

Conclusion


Chapter 12: Architecture and Portfolio

Introduction

Why architecture?

Architecture practices

Architecture domains

Agile and architecture

Portfolio analysis

Architecture standards

Conclusion

Part IV and book conclusion


Appendices & back matter

The major frameworks

Project management

Process modeling

Recommended readings

References

Index

The Leanpub 45-day 100% Happiness Guarantee

Within 45 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.

See full terms...

Write and Publish on Leanpub

Authors, publishers and universities use Leanpub to publish amazing in-progress and completed books and courses, just like this one. You can use Leanpub to write, publish and sell your book or course as well! Leanpub is a powerful platform for serious authors, combining a simple, elegant writing and publishing workflow with a store focused on selling in-progress ebooks. Leanpub is a magical typewriter for authors: just write in plain text, and to publish your ebook, just click a button. It really is that easy.

Learn more about writing on Leanpub