Concepts and Practices
About the Book
What is a digital professional? What does the modern information technology practitioner need to know? Whether you are new to your career, or just confused by new trends like DevOps, this book is for you.
Researched and written from the ground up by a leading practitioner and educator, this book covers:
- Digital and IT value
- IT infrastructure, including Cloud
- Application delivery, including Agile and DevOps
- Digital product management
- Lean IT
- Operations management, including web-scale practices
- Coordination and process management
- Investment, finance, sourcing, and project management
- Organization and culture
- Governance of digital and IT organizations
- Information and data management
- Architecture and portfolio management
Using a unique scaling approach, "from startup to enterprise," the book treats the reader's understanding as an evolving system, introducing concepts as they become necessary to an organization's growth. Agile and Lean perspectives are woven throughout, with in-depth discussion of their impact on traditional IT management approaches.
Extensively researched with over 270 citations and 250 figures, and including discussion questions and research topics, this book is intended for both classroom and professional use. Developed and maintained using the same continuous integration principles it describes, the book is an adaptive product intended to grow with the digital profession.
Part I - Founder
Chapter 1: Digital Value
What is digital value?
Defining Information Technology
Digital services, systems, and applications
The digital service lifecycle
Defining consumer, customer, and sponsor
Understanding digital context
Chapter 2: Infrastructure Management
From "physical" compute to Cloud
Infrastructure as code
Configuration management: the basics
Topics in IT infrastructure
Chapter 3: Application Delivery
Basics of applications and their development
From waterfall to Agile
The DevOps challenge
Describing system intent
Test-driven development and refactoring
Application development topics
Part I Conclusion
Part II: Team
Special section: Systems thinking and feedback
A brief introduction to feedback
What does systems thinking have to do with IT?
Chapter 4: Product Management
Why product management?
Organizing the product team
Chapter 5: Work Management
Learning from manufacturing
The shared mental model of the work to be done
Lean product development and Don Reinertsen
The service desk and related tools
Towards process management
Chapter 6: Operations Management
An overview of operations management
Designing for scale
Configuration management and operations
Advanced topics in operations
Part II Conclusion
Part III: Team of Teams
Special section: Scaling the organization and its work
The two dimensions of demand management
Adding a third dimension with Cynefin
The Betz organizational scaling cube
Demand, supply, and execution
Part III chapter structure
The delivery models
Chapter 7: Coordination
Coordination, execution, and the delivery models
Why process management?
Process control and continuous improvement
Chapter 8: Investment and planning
IT financial management
IT sourcing and contract management
Structuring the investment
Larger scale planning and estimating
Why project management?
Chapter 9: Organization and culture
IT versus product organization
Defining the organization
Product and function
IT human resource management
Why culture matters
Part III conclusion
Part IV: Enterprise
Special section: The IT lifecycles
Chapter 10: Governance, Risk, Security, and Compliance
Assurance and audit
Chapter 11: Enterprise Information Management
Chapter 11 outline
Information and value
Data management basics
Towards enterprise information management
Agile information management
Information management topics
Chapter 12: Architecture and Portfolio
Agile and architecture
Part IV and book conclusion
Appendices & back matter
The major frameworks
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