Changing Times
Changing Times
Quality for Humans in a Digital Age
About the Book
Our lives are becoming ever more intertwined with technology.
The organisations who provide that technology are increasingly focused on delivering value for their customers. Understanding what really matters to those customers can be the difference between success and failure for products and services.
As they develop the digital technology at the heart of those products and services, companies have attempted to bridge the gap between development teams and customers, and to put in place mechanisms to improve quality.
Meanwhile, for each of us – the humans who use the products - our diverse needs and desires raise questions about the complex relationship with the products we use. What are the factors which affect that relationship? How do we decide what matters to us, what we like and what we don’t like? What does quality mean in our digital age?
Changing Times answers these questions. The book weaves an engaging and human focused story about a journalist and the technology which she depends on, with analysis and insights on themes including Agile and Lean software development, Human-Centered Design and Usability in technology.
This is a book for all humans; those involved in the development of software and other technology, those who run the organisations providing that technology and anyone else interested in how technology affects their lives.
"The gap between people in technology development and their customers is wide. To bridge this gap, Rich has made technology challenges real to us in an everyday context… this book will help you better understand the wonderful and sometimes confusing world of technology quality."
Tony Bailey, CEO, AccessHQ
"They say quality is ‘value to some person’. If that’s indeed true, then this book is quality to me! A book for tech newbies through to tech enthusiasts, Changing Times provides grounded perspective on an often-misguided subject."
David Greenlees, Author of Software Testing as a Martial Art
“This book will change your opinion on quality!”
Patrick Prill, Quality Minds
About the Author
Table of Contents
Foreword (by Tony Bailey)
Preface
Words and terms
Chapter One: Up and out
People and technology: A developing relationship
Chapter Two: On the way
Technology development and the quest for quality
Chapter Three: Things to do
Empathy: the essential ingredient
Chapter Four: Rise of the machines
The power of purpose
Three Dimensions of Quality
Chapter Five: Beautiful sites
Desirable Quality
Chapter Six: Successful connections
Dependable Quality
Chapter Seven: Changing times
Durable Quality
Chapter Eight: Moving on
In conclusion
References and Further Reading
The Leanpub 60-day 100% Happiness Guarantee
Within 60 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
80% Royalties. Earn $16 on a $20 book.
We pay 80% royalties. That's not a typo: you earn $16 on a $20 sale. If we sell 5000 non-refunded copies of your book or course for $20, you'll earn $80,000.
(Yes, some authors have already earned much more than that on Leanpub.)
In fact, authors have earnedover $12 millionwriting, publishing and selling on Leanpub.
Learn more about writing on Leanpub
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers) and EPUB (for phones, tablets and Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Learn more about Leanpub's ebook formats and where to read them
