So You Want To Be A Scrum Master?
So You Want To Be A Scrum Master?
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So You Want To Be A Scrum Master?

Last updated on 2016-06-07

About the Book

This book is the result of a Hackathon. Whilst the devs were busy hacking code the Agile Community Of Interest here at NewVoiceMedia decided to hack around on a book. This book is a collaborative effort by the community to provide something free, and hopefully valuable, to the wider agile community. We wrote this book for new Scrum Masters, or those planning on tackling the Scrum Master career. Our goal was to ship an eBook to LeanPub in 48 hours. We achieved it and you're reading it now. We appreciate your support and we really do hope you enjoy the book. We certainly enjoyed creating it for you. Thanks NewVoiceMedia Agile Community Of Interest.

About the Authors

Helen Lisowski
Helen Lisowski

I am an Agile Coach at NewVoiceMedia and I work with a team scrum masters.  

I have been working in agile ways with companies for well over a decade and everything from ground zero transformational to....well, NewVoiceMedia!  I have been writing and running workshops, presentations and learning sessions along side specific 1 to 1 coaching for all of my career.

I have a blog at and I have a bit of an obsession with afternoon tea.

This is what I love to do, so if you bump into me around and about, or electronically, do say hi and stop for a chat.

Rob Lambert
Rob Lambert

Rob Lambert is heading up Engagement and Enablement at a fast paced, forward thinking Tech company where he helps people perform at their best. He started work as a Software Tester, building a strong foundation as The Social Tester. He then became a Development Manager where he helped build an outstanding Software Development team with agility and learning at its core.

He writes many books, delivers award winning communications training, coaches technologists and blogs at Cultivated Managemen and Parent Brain.

Martyn Frank
Martyn Frank

I’m a full time Scrum Master at NewVoiceMedia, and a part time (hobby) developer. I have a passion for Agile practices, CSS, TDD and whatever sparks my interest this week.

My career began as a GIS (Geographic Information Systems) Analyst with the British Army. I later became a .Net developer, and most recently a Scrum Master.

I blog about my experiences at Frank Code.

Raji Bhamidipati
Raji Bhamidipati


My name is Raji and I am a Scrum Master at NewVoiceMedia. I help build outstanding self organised teams. 

I can be found blogging about My Journey and occassionally speaking at conferences. 

In my spare time, I enjoy learning to play the Veena and spending time with my family.

Steven Mackenzie
Steven Mackenzie

My early career was in defense research, finding ways to identify explody things in locked containers. I moved in to software development as a way to escape work in a thick walled laboratory. I spent 15 years writing software to index and analyse the unstructured information clogging corporate file shares around the planet.

During this time working as a software engineer in a small team I became interested in agile, user experience, and Lean UX approaches to building software with teams of people.

Since 2014 I have been a Scrum Master at NewVoiceMedia, helping teams work together to change the world of cloud-based contact center software-as-a-service.

Keith OSullivan
Keith OSullivan

I'm a Scrum Master here at NewVoiceMedia.  I help build amazing teams so they can do the best work possible.

I have a keen interest in growing Agile across multiple teams and an even bigger interest in all things startup.

Table of Contents

  • Introduction
  • What to Tell Your Mum When She Asks What You Do for a Living
  • Scrum Master is a Strange Job Title (but we don’t have a better one)
  • How to Tell People What to Do Without Telling Them What to Do
  • How Do You Become an Expert in a Room Full of Experts?
  • What Has a Scrum Master Ever Done for Us?
  • You’re Not the Admin Lacky
  • Being Effective and Liked
  • New Team Members Adopt the Same Behaviours as the Team
  • This is the Team to Get it Done
  • Using Small Steps When Big Changes Might Be Resisted
  • Why is Coffee Important?
  • Being Flat Out Busy is Not Effective Agile
  • The Framework Curse
  • The Kind of Person Who Knew Too Much
  • No Process is Perfect, but it Doesn’t Mean it’s Crap
  • Poor Requirements
  • Reduce Failure Demand
  • Inflicting Help
  • Agile Consultants Who Don’t Know What it Means to Be Agile
  • What Would a Customer Say if You Shipped it Now?
  • Whilst Doing This, You’re Not Doing That
  • Scrum Master - What Happens Next?
  • How We Learn
  • Acknowledgements

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