閱讀推薦語

我們都會犯錯。 重要的是從中學習，無論是個人、團隊還是組織。從錯誤中學習的文化能促進改進、創新和更好的業務成果。

The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation 是Mark Graban寫的一本引人入勝、鼓舞人心且實用的書，提出了一種對錯誤的替代方法。Graban鼓勵我們擁抱並從錯誤中學習，而不是因人為錯誤和決策失誤而懲罰個人，從而培養學習和創新的文化。

無法通過主動解僱所有容易犯錯的人來防止錯誤，因為那樣的話，我們每個人都會被解僱。

通過分享他受歡迎的播客“My Favorite Mistake”的故事和見解，以及他自己的工作經驗，Graban展示了領導者如何培養從錯誤中學習的文化。書中包括來自製造業、醫療保健、軟體開發和兩家威士忌釀酒廠的例子，探討了各種規模和行業的組織如何從這種方法中受益。

你將閱讀來自豐田、科技公司KaiNexus的領導者的故事，以及前美國眾議員Will Hurd、“Shark Tank”的Kevin Harrington等人的故事。

這本書還分享了迭代成功的強大例子。Graban建議我們將“快速失敗，經常失敗”的思維轉變為“早期犯小錯、學習、調整並成功”。或者，更簡單地說，“小錯誤可以導致成功”。

在這本書中，你將找到採用對錯誤的正面心態的實用指導。它教你承認並欣賞錯誤，努力預防它們，同時從發生的錯誤中獲取知識。此外，它強調創造一個安全的環境來表達錯誤，並鼓勵以學習而非懲罰的方式建設性地回應錯誤。

說出錯誤不是品格或勇氣的問題，而是工作環境文化的功能。

通過心理安全發展從錯誤中學習的文化對於有效的領導力和組織成功至關重要。領導者必須以身作則，承認自己的錯誤，並在員工犯錯時做出良好反應。與其僅僅推動人們勇敢發言，領導者應減少說出錯誤的風險。

心理安全使人們感到舒適地發言；通過有效的問題解決和防錯方法，我們可以實現行動和改進。

The Mistakes That Make Us 是任何希望創建更強大組織並產生更好結果的人必讀的書，包括更低的員工流動率、更多的改進和創新以及更好的最終業績。無論你是初創公司的創始人，還是大公司的有抱負的領導者，這本書都將激勵你以善良和謙遜來領導，並展示如何通過學習錯誤來改正錯誤。

《The Mistakes That Make Us》的讚譽：

“終於！一本關於錯誤、失誤和失敗的書，不僅僅是空話，而是實際展示如何將錯誤作為學習、成長和進步的引擎。深入閱讀The Mistakes That Make Us，發現培養心理安全環境的祕訣，鼓勵那些帶來重大突破的小實驗。”

DANIEL H. PINK，《DRIVE》、《WHEN》和《THE POWER OF REGRET》的#1 NEW YORK TIMES暢銷書作者

其他推薦者包括：

• 《The Lean Startup》的作者Eric Ries
• 1-800-FLOWERS的創始人兼主席Jim McCann
• 《Clarity First》和《The Outstanding Organization》的作者Karen Martin
• Menlo Innovations的CEO Rich Sheridan
• 《The Good Jobs Strategy》的作者Zeynep Ton, Ph.D.

目錄：

第一章：積極思考

第二章：承認錯誤

第三章：善待他人

第四章：預防錯誤

第五章：幫助每個人發言

第六章：選擇改進，而非懲罰

第七章：反覆試驗，走向成功

第八章：永遠培養

後記

註釋

書中提到的播客嘉賓名單

Read endorsement blurbs

We all make mistakes. What matters is learning from them, as individuals, teams, and organizations. A culture of learning from mistakes spurs improvement, innovation, and better business results.

The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation is an engaging, inspiring, and practical book by Mark Graban that presents an alternative approach to mistakes. Rather than punishing individuals for human error and bad decisions, Graban encourages us to embrace and learn from them, fostering a culture of learning and innovation.

Mistakes cannot be prevented by proactively firing all of the mistake-prone people — because that’s all of us.

Sharing stories and insights from his popular podcast, “My Favorite Mistake,” along with his own work experiences, Graban shows how leaders can cultivate a culture of learning from mistakes. Including examples from manufacturing, healthcare, software, and two whiskey distillers, the book explores how organizations of all sizes and industries can benefit from this approach.

You'll read stories from leaders at Toyota, the technology company KaiNexus, along with former U.S. Representative Will Hurd, Kevin Harrington from “Shark Tank,” and many others.

The book also shares compelling examples of the power of iterating our way to success. Graban suggests we shift the thinking from “fail early, fail often” to “make small mistakes early, learn, adjust, and succeed.” Or, more succinctly, “small mistakes can lead to success.”

In the book, you'll find practical guidance on adopting a positive mindset towards mistakes. It teaches you to acknowledge and appreciate them, working to prevent them while gaining knowledge from the ones that occur. Additionally, it emphasizes creating a safe environment to express mistakes and encourages responding constructively by emphasizing learning over punishment.

Speaking up about mistakes isn’t a matter of character or courage; it’s a function of the workplace culture.

Developing a culture of learning from mistakes through psychological safety is essential in effective leadership and organizational success. Leaders must lead by example by admitting their own mistakes and reacting well when employees do the same. Instead of solely pushing for people to be courageous, leaders reduce the risk involved in speaking up. 

Psychological safety helps people feel comfortable speaking up; with effective problem-solving and mistake-proofing methods, we get action and improvement.

The Mistakes That Make Us is a must-read for anyone looking to create a stronger organization that produces better results, including lower turnover, more improvement and innovation, and better bottom-line performance. Whether you are a startup founder or an aspiring leader in a larger company, this book will inspire you to lead with kindness and humility and show you how learning from mistakes can make things right.

Praise for The Mistakes That Make Us:

“At last! A book about errors, flubs, and screwups that pushes beyond platitudes and actually shows how to enlist our mistakes as engines of learning, growth, and progress. Dive into The Mistakes That Make Us and discover the secrets to nurturing a psychologically safe environment that encourages the small experiments that lead to big breakthroughs.”

DANIEL H. PINK, #1 NEW YORK TIMES BESTSELLING AUTHOR OF DRIVE, WHEN, AND THE POWER OF REGRET

Other endorsers include:

• Eric Ries, author of The Lean Startup
• Jim McCann, founder and chairman of 1-800-FLOWERS
• Karen Martin, author of Clarity First and The Outstanding Organization
• Rich Sheridan, CEO of Menlo Innovations
• Zeynep Ton, Ph.D., author of The Good Jobs Strategy