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Los Errores Que Nos Hacen (Edición en Español) + The Mistakes That Make Us
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Los Errores Que Nos Hacen (Edición en Español)
Cultivar una Cultura de Aprendizaje e Innovación
Ganador del Premio Shingo a la Publicación 2025
Esta semana, en algún lugar de tu organización, alguien cometió un error y no se lo dijo a nadie. No porque sea deshonesto. Porque aprendió que no era seguro hacerlo.
Ese silencio cuesta dinero. El error se repite. El proceso sigue fallando. La siguiente persona esconde el mismo error de la misma manera. Es un patrón difícil de ver desde una oficina de dirección, y por eso mismo dura años.
Los Errores que Nos Hacen es la guía práctica de Mark Graban para cambiar eso. En lugar de castigar a las personas por errores humanos y malas decisiones, Graban propone aceptarlos y aprender de ellos, cultivando una cultura de aprendizaje e innovación.
Los errores no pueden prevenirse despidiendo por adelantado a todas las personas propensas a cometerlos. Eso nos incluye a todos.
A partir de más de 200 conversaciones de su podcast "My Favorite Mistake", junto con sus propias experiencias de trabajo, Graban encontró el mismo patrón en todos los sectores. Leerás sobre líderes de Toyota, sobre la empresa de tecnología KaiNexus, sobre el exrepresentante estadounidense Will Hurd, sobre Kevin Harrington de "Shark Tank" y sobre dos destilerías de whisky, además de ejemplos de la manufactura, la atención médica y el software.
En este libro aprenderás a:
- Hacer que admitir un error sea seguro, empezando por los tuyos
- Prevenir errores con procesos mejor diseñados y con las técnicas a prueba de errores (poka-yoke) del Sistema de Producción Toyota
- Construir seguridad psicológica como práctica diaria y no como un cartel en la pared
- Responder a los problemas con mejora en lugar de castigo
- Usar listas de verificación y otros métodos que la gente sigue de verdad
- Cambiar el "falla rápido, falla a menudo" por "comete errores pequeños temprano, aprende, ajusta y ten éxito"
- Mantener viva esa cultura cuando se acaba el entusiasmo inicial
Nadie ha llegado nunca a la perfección a base de castigos.
Si tu gente no saca los problemas a la luz, no los esconde por pereza. Está respondiendo de forma sensata a un sistema que le ha enseñado lo que cuesta la honestidad. Hablar sobre los errores no es una cuestión de carácter ni de valentía. Es una función de la cultura, y la cultura es responsabilidad de quien dirige.
Este libro trata de cómo se cambia ese sistema, y empieza por cómo reaccionas ante el próximo error que llega a tu escritorio.
Para quien dirige equipos en hospitales, en la industria, en tecnología, y en cualquier lugar donde la gente haya aprendido a agachar la cabeza.
Críticas de Los Errores que Nos Hacen:
"¡Por fin! Un libro sobre errores, fallas y tropiezos que va más allá de los lugares comunes y realmente muestra cómo aprovechar nuestros errores como motores de aprendizaje, crecimiento y progreso. Sumérgete en Los Errores que Nos Hacen y descubre los secretos para fomentar un entorno psicológicamente seguro que anime los pequeños experimentos que conducen a grandes avances."
Daniel H. Pink, autor número 1 en ventas del New York Times de DRIVE, WHEN y THE POWER OF REGRET
Otros avalistas incluyen:
- Eric Ries, autor de The Lean Startup
- Jim McCann, fundador y presidente de 1-800-FLOWERS
- Karen Martin, autora de Clarity First y The Outstanding Organization
- Richard Sheridan, CEO de Menlo Innovations
- Zeynep Ton, Ph.D., autora de The Case for Good Jobs
- Jeffrey Liker, autor de The Toyota Way
The Mistakes That Make Us
Cultivating a Culture of Learning and Innovation
Read endorsement blurbs
2025 Shingo Publication Award Recipient
What if your team’s biggest competitive advantage is the one you’ve been taught to avoid—mistakes?
In The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, bestselling author and consultant Mark Graban shows leaders how to replace fear, blame, and silence with a culture where people learn faster, innovate more often, and continuously improve the systems around them.
Drawing from powerful stories on the My Favorite Mistake podcast (more than 200 interviews with CEOs, entrepreneurs, clinicians, creators, and change-makers), Graban reveals a consistent truth: success isn’t about avoiding mistakes—it’s about learning from them.
This practical, engaging, and deeply human book helps leaders build organizations where people speak up, take smart risks, and solve problems together. The lessons align with the principles Graban has taught for years in Lean Hospitals, Healthcare Kaizen, and Measures of Success—all grounded in respect for people, systems thinking, and psychological safety.
If you want to stop firefighting, reduce recurring problems, and spark real innovation, this book will show you how to:
- Overcome fear-based cultures that suppress ideas, hide problems, and slow improvement
- Build psychological safety so people feel safe admitting mistakes, raising concerns, and trying new approaches
- Create systems that prevent errors, improve processes, and reduce blame
- Develop a growth mindset that sees setbacks as opportunities rather than personal failures
- Turn vulnerability into a leadership strength, not a liability
- Accelerate learning and continuous improvement across teams and departments
You’ll learn how individuals—from startup founders to Fortune 500 executives to frontline healthcare professionals—turned their biggest missteps into turning points. And you’ll see how any team can do the same with the right leadership behaviors, habits, and systems.
Who This Book Is For
- Leaders who want to build a culture of continuous improvement
- Executives looking to strengthen innovation, agility, and trust
- Managers who want teams to feel safe speaking up about problems
- Lean practitioners and coaches seeking to reinforce respect for people
- Anyone ready to rethink their relationship with mistakes
A Fresh, Actionable Approach to Learning from Mistakes
Mistakes are inevitable—but the quality of your response isn’t. Graban provides questions, tools, and frameworks you can use immediately to shift conversations, redesign processes, and lead in a way that improves performance and engagement.
Whether you're driving transformation, leading a team, or simply striving to grow, The Mistakes That Make Us will help you unlock the hidden value in every misstep.
Buy The Mistakes That Make Us today and start transforming mistakes into your greatest source of learning, innovation, and success.
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