Oliver Finker is an Austrian systems analyst and versatile software practitioner with almost 15 years of experience covering project management, development using Agile methods and team leadership. After a brief stint with Siemens, he discarded traditional Command & Control thinking and helped with the development of several German top-20 websites in the fields of sports and general journalism, always trying to see the products with the customer's eyes; focusing on what creates value for the customer eventually led him to Lean and Kanban. In the past years, he facilitated change as leader of software development at a German publishing company and introduced the Kanban method.