Technical Coaching for IT Organizational Transformation
Technical Coaching for IT Organizational Transformation
About the Book
The technical side of organizational transformation often receives insufficient attention, leaving organizations with great market insight, innovative ideas, ambitious plans, clear priorities, a streamlined structure, efficient processes...and no way to execute.
After countless attempted transformations, process adoptions, and framework implementations, it seems as if little progress has been made. The world continues to suffer from poorly-designed, badly-behaved, costly, and hard-to-maintain applications and systems.
The ongoing problem is due in part to management consultants and client leadership underestimating the importance (and the difficulty) of technical improvement to support business goals, in part to the tendency to approach change mechanically, without proper consideration of the humanity of those involved, in part to ineffective coaching methods at the team level, and in part to the global shortage of well-qualified technical coaches.
This book offers suggested remedies for common anti-patterns in organizational transformation programs, clarifies the range of skills a qualified technical coach must cultivate (going well beyond technical skills), and describes a practical way to make gradual, step-by-step progress with improvement guided by appropriate metrics.
- About the Author
- Notes On the Second Edition
0 | Introduction
- 0.1 | What’s the Problem?
- 0.2 | Who’s the Audience?
- 0.3 | What’s the Scope?
- 0.4 | Anything new here?
- 0.5 | A Note on Agile
Part 1: Foundations
1 | Is Transformation Possible?
- 1.1 | A Longstanding Problem
- 1.2 | If Organizations Changed Before, They Can Change Again
- 1.3 | If We Can Find the Dots, We Can Connect Them
- 1.4 | The Missing Element
2 | Anti-Patterns of Organizational Transformation
- 2.1 | Incomplete Solutions
- 2.2 | Misalignment of Goals
- 2.3 | Lack of Direction
- 2.4 | Separation of Process-related and Technical Improvements
- 2.5 | Misunderstanding the Nature of the Work
- 2.6 | Conflating business agility with agile software development
- 2.7 | Reintroduction of the Old
- 2.8 | Inappropriate Organizational Structures
- 2.9 | Big-bang Change Rather Than Incremental Change
- 2.10 | Rigid Interpretation of Frameworks
- 2.11 | Milestone-driven vs. Directional Approach
- 2.12 | The Cult of Scrum
- 2.13 | The Soft Stuff Is the Hard Stuff
3 | Definitions
- 3.1 | Capabilities
- 3.2 | Leverage
- 1 | Is Transformation Possible?
Part 2: Strategy
4 | Connecting Management and Technical Consulting
- 4.1 | Half a Solution Isn’t Better Than None
- 4.2 | A Proposed Solution
- 4.3 | The Fulcrum Is the Natural Dividing Line
- 4.4 | Connecting the Parts
- 5 | Begin With the End in Mind
- 6 | Target States: Where Do We Need To Be?
- 7 | Leverage: Where’s the Fulcrum?
8 | Getting Started
- 8.1 | Impact: Structure, Process, Practices
- 8.2 | Full-Stack Slices
- 8.3 | Up-Front Analysis
- 8.4 | Foundational Activities
- 8.5 | Starting Iterative Improvement
- 9 | The Cycle of Change
10 | Monitoring Progress
- 10.1. | Anti-Patterns In Monitoring Progress
- 10.2 | When Should We Check Progress?
- 10.3 | How Should We Check Progress?
- 10.4 | Metrics and Managed Change
- 10.5 | Cultivating Continuous Improvement
11 | Metrics
- 11.1 | Process-Agnostic Metrics
- 11.2 | Directional Metrics
- 11.3 | Measuring Capabilities
- 11.6 | Measuring Stability of Production Operations
- 11.7 | Measuring Software Quality
- 11.8 | Measuring Code Health
- 11.9 | What Not To Measure
12 | Structures and Responsibilities
- 12.1 | Structures Specific to the Transformation
- 12.2 | Consultancy Responsibilities
- 12.3 | Client Responsibilities
- 12.4 | Joint Responsibilities
- 12.5 | Consultant and Coach Responsibilities
- 12.6 | Special Consideration for Technical Coaches
- 4 | Connecting Management and Technical Consulting
Part 3 | Humanity
- 13 | A Chair Is a Resource
- 14 | Holding Precious What It Is To Be Human
15 | Safety
- 15.1 | The Business Value of Safety
- 15.2 | Putting People First
- 15.3 | Importance of Safety in Times of Change
16 | Responsibility Over Accountability
- 16.1 | Accountability
- 16.2 | Responsibility
17 | Stress
- 17.1 | Allow for Stress and Its Effects
- 17.2 | Your Helpers Are Human, Too
- 17.3 | Hold Course Despite Stress
18 | Introversion and Collaboration
- 18.1 | What is Introversion?
- 18.2 | Can’t Introverts Just Get Over It?
- 18.3 | Making It Work
- 18.4 | Introversion and Coaching
19 | Cognitive Biases
- 19.1 | Categorizing Cognitive Biases
- 19.2 | Confirmation Bias
- 19.3 | Gambler’s Fallacy
- 19.4 | Sunk Cost Fallacy
- 19.5 | Negativity Bias
- 19.6 | The Illusion of Explanatory Depth
- 20 | Ego Development
- 21 | View of Authority
22 | Profiling
- 22.1 | Pigeon-holing
- 22.2 | Defamation
- 22.3 | Excuses
- 22.4 | Monoculture
- 22.5 | The Slippery Slope to a Toxic Culture
- 22.6 | Be a Grown-Up
- 22.7 | People Can Grow (Resources Can’t)
23 | Organizational Culture
- 23.1 | What Is Organizational Culture?
- 23.2 | How Is Organizational Culture Used?
- 23.3 | A Systems View of Organizational Culture
- 23.4 | Stop Worrying About Culture
24 | Client-Consultant Relations
- 24.1 | Factors Resulting in Sensitivity
- 24.2 | Earning and Maintaining Trust
- 24.3 | Who’s the Boss?
- 24.4 | Ensure Common Understanding
Part 4: Change
25 | Intentional Change
- 25.1 | Current and Target Operating States
- 25.2 | Missing Pieces
- 25.3 | “How to Change” Doesn’t Mean “How to Implement”
- 25.4 | Stepwise Improvement vs. Predefined End State
26 | Initial Changes
- 26.1 | Establish Collaborative Workspaces
- 26.2 | Form Product-Aligned Teams
- 26.3 | Take Baseline Measurements
- 26.4 | Choose Initial Experiments
27 | Workspaces for Collaboration
- 27.1 | The Rise of Office Work
- 27.2 | The Action Office
- 27.3 | The Birth of the Cubicle Farm
- 27.4 | The Open-Plan Office
- 27.5 | Collaborative Team Work Spaces
- 27.6 | Considerations for Remote Workers
- 27.7 | 5S and Software Development
- 27.8 | Gaining Cooperation from Client Leadership
28 | Time Management
- 28.1 | Outlook-Driven Development
- 28.2 | Causes of Time Management Issues
- 28.3 | Manager Time vs Maker Time
- 28.4 | Managing the Calendar
- 28.5 | Protecting Maker Time
29 | Incrementally Collapsing Functional Silos
- 29.1 | Initial Organizational Structure
- 29.2 | Starting Point
- 29.3 | Organizational Constraints on Silo-Busting
- 29.4 | Temporary Scaffolding
- 29.5 | First Steps in Silo-Busting
- 29.5 | Special Considerations When Decentralizing Responsibility
- 29.6 | Team Size
- 29.7 | Security
- 29.8 | Summary
30 | Incrementally Improving Estimation
- 30.1 | Who Needs to Estimate?
- 30.2 | Factors Affecting Estimation
- 30.3 | Incremental Improvement
31 | Incrementally Improving Code Review
- 31.1 | The Value of Code Review
- 31.2 | From No Code Review to Formal Code Review
- 31.3 | Use Checklists
- 31.4 | Limit the Time of Formal Code Reviews
- 31.5 | Refactor to Increase Review Effectiveness
- 31.6 | From Formal Code Review to Pair/Mob Programming
- 31.7 | Use Static Code Analysis
32 | Incrementally Improving Branching Strategy
- 32.1 | Types of Version Control Systems
- 32.2 | One or Multiple Version Control Systems
- 32.3 | One or Multiple Source Repositories
- 32.4 | Branching Strategies
- 32.5 | Challenges In Scaling
- 32.6 | Typical Starting Points
- 32.7 | Step By Step Improvement
- 32.8 | Pitfalls and Anti-Patterns
33 | Improving Infrastructure Support & Operations
- 33.2 | Infrastructure Management Options
- 33.2.1 | Stress
- 33.3 | Leading Practices in Operations
- 33.4 | Busting the Final Silos Within Each Technology Stack
- 33.5 | Special Considerations for Mainframe Teams
- 25 | Intentional Change
Part 5: Coaching
34 | Coaching Skills
- 34.1 | Coaching Competencies
- 34.2 | Self-Awareness and Empathy
- 34.3 | Course of Least Resistance
- 34.4 | Make Things Visible
- 34.5 | Manipulation
- 34.6 | Acting
- 34.7 | Removing Organizational Constraints
- 34.8 | Let the Team Stumble
- 34.9 | Be the Rock
- 34.10 | Conflict Resolution
- 34.11 | Principles-Based Adaptation
- 34.12 | Having Multiple Ways to Explain Things
- 34.13 | Awareness of Context
- 34.14 | Knowing When To Quit
35 | Shortage of Technical Coaches
- 35.1 | Availability of Technical Coaches
- 35.2 | A Note on Agile Coaches
- 35.3 | Tailored Approaches
36 | Technical Coaching Approach
- 36.1 | Problems With the Status Quo
- 36.2 | Addressing the Problems
- 36.3 | Team-Level Technical Coaching Model
- 36.4 | Scaling the Coaching Model
- 36.5 | Developing Internal Technical Coaches
- 36.6 | Barriers to Adoption
37 | Communication Models
- 37.1 | Active Listening
- 37.2 | Appreciative Inquiry
- 37.3 | Clean Language
- 37.4 | Crucial Conversations
- 37.5 | Emotional Intelligence
- 37.6 | Getting To Yes
- 37.7 | Mindful Kindness
- 37.8 | Powerful Questions
- 37.9 | Radical Candor
38 | Collaboration
- 38.1 | Improving Collaboration Improves Flow
- 38.2 | Team Cohesiveness
39 | Internalities
- 39.1 | Beginner’s Mind
- 39.2 | Eye of the Hurricane
- 39.3 | Non-Attachment
- 39.4 | Nonviolent Communication
- 39.5 | The Four Agreements
- 34 | Coaching Skills
Part 6 | Summary
Appendix A | IBM Mainframe Considerations
- A.1 | Mainframe UNIX Support
- A.2 | Mainframe ASCII Support
- A.3 | Mainframe as Cloud Host Environment
- A.4 | Legacy Applications and IBM Z Cloud Features
- A.5 | Test Automation and Test-Driven Development
- Appendix B | Glossary
- Appendix C | References
Appendix D | Picture Credits
- Cover Art
- Appendix A | IBM Mainframe Considerations
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