Talk To Me: Workplace Conversations That Work
Talk To Me: Workplace Conversations That Work
About the Book
A mission-critical project is spinning out of control. Failure will mean lost customers, lost revenues, lost prestige for a venerable financial institution and – no doubt – lost jobs. Can anyone or anything save it?
When Paul Hunchak is invited to take on the task of bringing Project Delta back on track, the first thing he does is update his résumé. Saying no to the quirky CEO would be a career limiting move. Saying yes looked just as bad. A not-so-chance encounter with a neighbourhood barista induces him to take a chance, take the assignment and take on the real problems with the project and the organization.
Talk To Me: Workplace Conversations That Work follows the adventures of a reluctant hero as he strives to make sense of the nonsense. Join Paul as he discovers how the way we talk affects the way we work. You’ll learn breakthrough techniques to end the habits that lead to miscommunication and misunderstanding.
Part novel, part how-to manual, Talk To Me weaves practical lessons around a story of one man’s experiment in helping his team to use the most powerful business tool we will ever have – conversation. The book examines ideas emerging from such studies as positive psychology, social and emotional intelligence, neuroscience, and coaching.
What others are saying:
“Sue Johnston has turned the explication of effective workplace communication strategies into a page-turning narrative that I couldn’t put down. Both practical and passionate, this is a story that will make you think about the power of self-awareness, listening, learning and being positive – the cornerstones of communications that deliver business – and personal – results. A must-read whether you work in a corporate environment or the local café.” - Debbie Weil, CEO of Voxie Media and author of The Corporate Blogging Book.
“Sue Johnston has done a masterful job with her book, Talk to Me: Workplace Conversations that Work. Using an engaging story that runs throughout the book, Sue shows us how conversations are business tools, and essential ingredients to success within an organization. Of particular usefulness are the notes at the end of each chapter, with questions and activities for reinforcing what we’ve learned as we progress through the book. All of us can do a better job of communicating at home, at work, with friends and family and in our volunteer roles. Talk to Me can help!” – Donna Papacosta, Trafalgar Communications.
“In her new book, Sue Johnston captures a key area that is critical to business and often missed by leaders. At a time when we are experiencing a massive leadership crisis in organizations and everyone is feeling overwhelmed by social tools, this book is a gift to help us get back to basics. Two way-conversations are key to implementing strategy and reaching goals. It’s not about the “meeting in a box” or “frequently asked questions.” Sue helps us understand that what we need most is to make sure that employees have the information they need to be effective in their jobs. A definite must read for every manager with helpful tips that you can use right away.” – Ayelet Baron, VP, Strategy and Transformation, Cisco Canada
Table of Contents
- Chapter 1 - An Invitation to Talk
- Chapter 2 - A Powerful Business Tool
- Chapter 3 - An Audience Of One
- Chapter 4 - Things You Can Control
- Chapter 5 - Communication Styles
- Chapter 6 - What’s Going Right?
- Chapter 7 - I Want That, Too!
- Chapter 8 - Not Another Re-plan
- Chapter 9 - Catching the Virus
- Chapter 10 - Reporting In
- Chapter 11 - In Retrospect
- Appendix I - Paul’s Report (Executive Summary)
- Appendix II - Talk To Me Minifesto
- Appendix III - Katy’s Booklet - Communication Styles
- Appendix IV - Learn More
- Appendix V - Katy’s Best Biscotti Recipe
- Appendix VI - About the Author
- What others are saying . . .
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