Root Cause Analysis: True QA
Root Cause Analysis: True QA
Sorting though chaos to find the RIGHT issue to resolve
About the Book
Finding the root cause of an issue is not as easy as people may think. Most see only the symptoms and try to mitigate against them. Doing so will delay the inevitable of problems coming up again. Thus creating more frustrations within the organization and clients as it seems like a never-ending cycle..
This book provides guidance on how to create a Root Cause Analysis program within a team, department and or an organization. To provide context to each section you will follow the story of John and his team work through an issue and provide process changes for executive support.
This book will expand your thinking of what process issue is causing headaches for people downstream and how to provide the right message to get executive buy-in.
About the Author
Bundles that include this book
Table of Contents
- Acknowledgements and Thanks
- Foreword
- Introduction
- Chapter 1
- Chapter 2
- Chapter 3
- Chapter 4
- Chapter 5
- Chapter 6
- Chapter 7
- Chapter 8
- Chapter 9
- Chapter 10
- Chapter 11
- Chapter 12
- Appendix
- Bibliography
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