Root Cause Analysis: True QA
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Root Cause Analysis: True QA

Sorting though chaos to find the RIGHT issue to resolve

About the Book

Finding the root cause of an issue is not as easy as people may think. Most see only the symptoms and try to mitigate against them. Doing so will delay the inevitable of problems coming up again. Thus creating more frustrations within the organization and clients as it seems like a never-ending cycle..

This book provides guidance on how to create a Root Cause Analysis program within a team, department and or an organization. To provide context to each section you will follow the story of John and his team work through an issue and provide process changes for executive support.

This book will expand your thinking of what process issue is causing headaches for people downstream and how to provide the right message to get executive buy-in.

About the Author

Jeremy Berriault
Jeremy Berriault

Jeremy Berriault knows the full value Quality Assurance can provide to any organization. Outside of trying to break products and make sure they meet the requirements, he knows more. For over two decades, he is heavily involved in knowledge sharing efforts with those within and outside the QA discipline.

Through speaking engagements, blogs, interviews and coaching, he has given guidance and shows there is more to the discipline. He now takes the skills and knowledge of QA. He applies them to his work at Berriault and Associates Consulting Group. There, he and his associates work at finding value by helping with strategic management, agile transformation and, of course, Quality Assurance strategy consulting.

In his spare time, he is an avid international Jiu-Jitsu competitor who received his black belt in 2019

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Table of Contents

  • Acknowledgements and Thanks
  • Foreword
  • Introduction
  • Chapter 1
  • Chapter 2
  • Chapter 3
  • Chapter 4
  • Chapter 5
  • Chapter 6
  • Chapter 7
  • Chapter 8
  • Chapter 9
  • Chapter 10
  • Chapter 11
  • Chapter 12
  • Appendix
  • Bibliography

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