Email the Author
You can use this page to email Mark Graban about Respect for People: Creating the Modern, Effective Workplace.
About the Book
The automaker Toyota is well known for its "continuous improvement" approach to quality improvement and managing organizations. The second pillar of Toyota's management system is "respect for people," described as an "equally important pillar."
This book will explore the principles of "respect for people," also referred to as "respect for humanity" in company literature.
The book will also discuss the active applications of these principles in various settings, including manufacturing, services, healthcare, and retailing.
About the Author
Mark Graban is an internationally recognized consultant, author, professional speaker, and blogger. Mark is also a Senior Advisor to the technology company KaiNexus. For his full bio, visit www.MarkGraban.com.
Mark's newest book (2023) is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is the author of the book Lean Hospitals, which was the first healthcare book selected as a recipient of the Shingo Research and Professional Publication Award. Mark has also co-authored Healthcare Kaizen and was the editor of the anthology Practicing Lean, published through LeanPub. He published Measures of Success: React Less, Lead Better, Improve More in 2018, originally on LeanPub.