Core Service Principles
Core Service Principles
Guidance for Developing Quality Based Service Design Decisions
About the Book
A framework of current principles on which to base modern systems.
About the Author
Table of Contents
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I Introduction
- 1. Synopsis
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2. Introduction
- 2.1 Objective
- 2.2 Risks
- 2.3 Qualities Requirements
- 2.4 Principled Decisions
- 2.5 Categorizing Principles
- 2.6 Count
- 2.7 Culture and Behaviours
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II Principles
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- 2.8 Principles
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2.9 Organisation Principles
- PRINC-O-POP: Primacy of Principles
- PRINC-O-CWLS: Compliance with Laws and Standards
- PRINC-O-MB4M: Maximize Benefit for the Most
- PRINC-O-DFBC: Develop for Business Continuity
- PRINC-O-AOO: Automate over Operate
- PRINC-O-DFCU: Develop for Common Use
- PRINC-O-DOON: Develop for Opportunity over Needs
- PRINC-O-EOC: Enable over Control
- PRINC-O-EDE: Enrich. Don’t Exploit
- PRINC-O-PFE: Plan for the End
- PRINC-O-POLS: Principle of Least Surprise
- PRINC-O-RIRR: Reuse, Improve, Reinvent over Reuse
- PRINC-O-VOPR: Virtual over Physical Resources
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2.10 Information Principles
- PRINC-I-AVOT: Authorised Versions of Truth
- PRINC-I-DIDI: De-identify Shared Information
- PRINC-I-PDP: Provide Data Portability
- PRINC-I-IAIT: Entities can Access and Correct Information about Themselves
- PRINC-I-IIAA: Information is an Asset
- PRINC-I-IFFP: Information is Fit For Purpose
- PRINC-I-IIFR: Information Is for Reuse
- PRINC-I-IISL: Information is Standardized, Versioned and Referenceable
- PRINC-I-LOPD: Logical over Physical Information Disposal
- PRINC-I-LUPI: Limit Use of Personal Information
- PRINC-I-PIPF: Publish Information Publicly First
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2.11 Security Principles
- PRINC-S-ATSI: Apply Tokenisation to Sensitive Information
- PRINC-S-DIAL: Data is a Liability
- PRINC-S-DID: Defense in Depth
- PRINC-S-ISPS: Identity First Security
- PRINC-S-ISS: Independently Secure Systems
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2.12 Technology Principles
- PRINC-T-CFPL: Cloud First, OnPrem Last
- PRINC-T-LRV: Maintained Services to the Latest Released Version
- PRINC-T-WBW: Wireless before Wired
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2.13 Integration Principles
- PRINC-N-ASAF: Accessible Web based REST API First
- PRINC-N-HVP: HTTPS before Virtual Networks before Physical Networks
- PRINC-N-NDC: Notifications before Deltas before Copies
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2.14 Architecture Principles
- PRINC-A-9A: 9A over Closed Services
- PRINC-A-ADNU: Automate Devices Not Users
- PRINC-A-DDCS: Distributed before Decentralized before Centralized
- PRINC-A-SCMS: Deliver SCALED, VALUABLE, SMART Services
- PRINC-A-DUS: Deliver Universal Services
- PRINC-A-LCHC: Loosely Coupled, Highly Cohesive
- PRINC-A-MOSP: Micro-Services before Split-Services
- PRINC-A-MTST: Multi-Tenant over Single Tenant
- PRINC-A-SRP: Single Responsibility Principle (SRP)
- PRINC-A-SVD: Stakeholder Qualities Driven
- PRINC-A-UIAC: User Interfaces are Service Clients
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2.15 User Interface Principles
- PRINC-U-AFI: Avoid Flow Interruption
- PRINC-U-AO: Avoid Ornament
- PRINC-U-EFUR: Easy to Find, Use, Resolve
- PRINC-U-FACD: From Any Current User Agent
- PRINC-U-OBI: Offer BREAD Based Interfaces
- PRINC-U-PASV: Preferred Outcome Single Views
- PRINC-U-UOC: Undo Over Cancel
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2.16 Delivery Principles
- PRINC-Y-DCOT: Automatable Delivery Contracts over Tests
- PRINC-Y-AABF: Appropriate Accessibility before Functionality
- PRINC-Y-APBP: Automated Pipeline Before Product
- PRINC-Y-DVRI: Deliver Validated Value Rapidly and Iteratively
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III Appendices
- 3. Appendices
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4. Regional Considerations
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4.1 New Zealand
- Privacy and Sensitive Data
- Government Agencies
- Information Archiving and Disposal
- Security
- Accreditation
- C&A
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4.1 New Zealand
- Notes
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