Open Source Support
$7.99
Minimum price
$7.99
Suggested price

Open Source Support

About the Book

This book is intended to be a resource for anybody who is making code freely available on the internet. I do my best to lay out resources you can use to provide free open source software support, as well as potential ways to get paid for the support you do.

About the Writing Style

I'm a big fan of the Minimal Viable Product principle. This means that I've written initial content for all of my chapters, and I am offering that to you at this time. I have my own roadmap, but I hope to get feedback on what readers think I should improve, so that I can support you in the best way possible. I will do my best to include detailed information in the Changenotes that gets sent by Leanpub when the book is updated, so that you've got an idea how things are being improved.

About the Author

Andrew Hooker
Andrew Hooker

Andrew is a Support Engineer for Preferral

He's available on Google+ and Twitter

About the Contributors

Ryan Bigg
Ryan Bigg

Ryan has been writing books and documentation for programming languages for over a decade. These books have sold over 20,000 copies worldwide.

Ryan lives in the lovely coastal town of Warrnambool, Australia.

Table of Contents

  • Should I?
    • Provide Support?
    • Write Good Code
    • Write Documentation
  • Why should I provide support?
    • Name Recognition
    • Portfolio
    • Money
    • Karma
  • What venues should I use to provide support?
    • README
    • Wiki
    • Guides
    • Google Groups/Forum
    • Live Chat
    • Social Networks
  • How do I balance my time between code and support?
    • Contributing Guidelines
    • Prioritizing Issues
  • How do I get people to pay for the support I offer for free?
    • Service Level Agreement (SLA)
    • Offer a product that companies can’t live without
    • Be Awesome
    • Feature Bounties
    • Kickstarter
    • Consulting
    • Commercial Product
  • Teaching a Programmer to Code Recursive Fish
    • Getting users to file quality issues
    • Getting users to fix their own issue
    • Getting users to keep coming back

The Leanpub 60-day 100% Happiness Guarantee

Within 60 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.

See full terms

Do Well. Do Good.

Authors have earned$11,712,765writing, publishing and selling on Leanpub, earning 80% royalties while saving up to 25 million pounds of CO2 and up to 46,000 trees.

Learn more about writing on Leanpub

Free Updates. DRM Free.

If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).

Most Leanpub books are available in PDF (for computers), EPUB (for phones and tablets) and MOBI (for Kindle). The formats that a book includes are shown at the top right corner of this page.

Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.

Learn more about Leanpub's ebook formats and where to read them

Write and Publish on Leanpub

You can use Leanpub to easily write, publish and sell in-progress and completed ebooks and online courses!

Leanpub is a powerful platform for serious authors, combining a simple, elegant writing and publishing workflow with a store focused on selling in-progress ebooks.

Leanpub is a magical typewriter for authors: just write in plain text, and to publish your ebook, just click a button. (Or, if you are producing your ebook your own way, you can even upload your own PDF, EPUB and/or MOBI files and then publish with one click!) It really is that easy.

Learn more about writing on Leanpub