Building Organizational Intelligence
Building Organizational Intelligence
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Building Organizational Intelligence

Last updated on 2017-12-12

About the Book

An intelligent organization is characterized by the following collective abilities:

  • an ability to make sense of complex situations and act effectively
  • an ability to interpret and act upon relevant events and signals in the environment
  • an ability to develop, share and use knowledge relevant to its business purpose
  • an ability to reflect and learn from experience

To make an intelligent organization, it isn't enough to recruit the brightest people, locate them in state-of-the-art office buildings, and provide them with the smartest computer tools and networks. Brainy individuals are often poor at talking to one another and sharing knowledge, let alone coordinating their work effectively. So many organizations fall short of their potential intelligence.

The book contains

  • a general framework and roadmap for understanding and improving organizational intelligence in your organization
  • a broad range of real-life examples, showing the presence and absence of organizational intelligence from various perspectives
  • guidance for specialist functions (including HR and IT) for contributing to the organizational intelligence agenda, as well as vendors wishing to support organizational intelligence in their customers

For the time being, the book remains a working draft, with a lot of rough edges. What this means is that I shall continue to improve the book, based on reader questions and comments, as well as experience and examples arising from my consultancy, training and other activities. Readers will be able to download the latest version. When it's reasonably clean I shall put the price up for new readers, so please buy now and help me improve it.

Please visit the Linked-In discussion group.

Table of Contents

  • Preface
  • Introduction
    • Nature of Intelligence in Organizations
    • What is Organizational Intelligence?
    • Where do we get our understanding of organizational intelligence from?
    • The Power of Minds at Work
    • Emotional Intelligence
    • Metaphors
    • Background
    • Benefits
  • Capabilities
    • Information Gathering
    • Sensemaking
    • Decision, Policy and Action
    • Knowledge and Memory
    • Learning and Development
    • Communication and Collaboration
    • Five Disconnects
  • Selected loops and patterns
    • Business Intelligence and Analytics
    • Command and Control
    • OODA
    • Remote Expertise
    • Knowledge Management
    • Evidence-based policy
    • From Complex Event Processing (CEP) to Business Process Management (BPM)
    • Smart Computing
    • Enterprise 2.0
    • How Dashboards Work
    • Time for Understanding
    • From Water Cooler to Web 2.0
    • Social Networking
    • Organizational Intelligence and Gender
  • Examples
    • Organizational Intelligence at Aviva
    • Organizational intelligence in the Roman Catholic Church
    • Google
    • Intelligence Failure at Kodak
    • Do banks need more intelligence?
    • Retail
    • Enron
    • Military Intelligence
    • Resource Allocation
    • OrgIntelligence in the Control Room
  • Pathology
    • Symptoms of organizational stupidity
    • Cognitive error
    • Too much information
    • Enemies of Intelligence
    • The Power of Preconceptions
  • Analysis
    • Values
    • Policies
    • Events
    • Content
    • Trust
    • Effective Governance
  • Planning
    • Can we improve organizational intelligence?
    • Collaboration Chasm
    • Adoption Breadth and Depth
    • Organization structure
    • Roles
    • Software architecture - integrating applications
    • Other tools
    • Embedding Intelligence into the Business Process
    • Questions
    • Intelligence as Requirement
    • Requirements
    • Quantifying Requirements
    • Requisite Collaboration
  • Conclusion
  • Assessment Checklists
    • Stage Zero Assessment
    • Stage One Assessment
  • Glossary
  • Notes
    • References and Further Reading
    • Source material by topic
    • Sources by author
    • Links
  • Notes

About the Author

Richard Veryard
Richard Veryard

Having spent many years as an independent industry analyst and researcher, Richard is now working as an architecture consultant with Retail Reply.

Read his architecture blog at http://rvsoapbox.blogspot.com/

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