Building Organizational Intelligence
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Building Organizational Intelligence

About the Book

An intelligent organization is characterized by the following collective abilities:

  • an ability to make sense of complex situations and act effectively
  • an ability to interpret and act upon relevant events and signals in the environment
  • an ability to develop, share and use knowledge relevant to its business purpose
  • an ability to reflect and learn from experience

To make an intelligent organization, it isn't enough to recruit the brightest people, locate them in state-of-the-art office buildings, and provide them with the smartest computer tools and networks. Brainy individuals are often poor at talking to one another and sharing knowledge, let alone coordinating their work effectively. So many organizations fall short of their potential intelligence.

The book contains

  • a general framework and roadmap for understanding and improving organizational intelligence in your organization
  • a broad range of real-life examples, showing the presence and absence of organizational intelligence from various perspectives
  • guidance for specialist functions (including HR and IT) for contributing to the organizational intelligence agenda, as well as vendors wishing to support organizational intelligence in their customers

For the time being, the book remains a working draft, with a lot of rough edges. What this means is that I shall continue to improve the book, based on reader questions and comments, as well as experience and examples arising from my consultancy, training and other activities. Readers will be able to download the latest version. When it's reasonably clean I shall put the price up for new readers, so please buy now and help me improve it.

Please visit the Linked-In discussion group.

About the Author

Richard Veryard
Richard Veryard

Richard is a business data architect based in London.

Read his architecture blog at

Table of Contents

  • Preface
    • Nature of Intelligence in Organizations
    • What is Organizational Intelligence?
    • The Power of Minds at Work
    • Emotional Intelligence
    • Benefits
  • Capabilities
    • Information Gathering
    • Sensemaking
    • Decision, Policy and Action
    • Knowledge and Memory
    • Learning and Development
    • Communication and Collaboration
    • Five Disconnects
  • Selected loops and patterns
    • Business Intelligence and Analytics
    • Big Data and OrgIntelligence
    • Command and Control
    • Knowledge Management
    • Automation and Intelligence
    • Evidence-based policy
    • From Complex Event Processing (CEP) to Business Process Management (BPM)
    • Enterprise 2.0
    • How Dashboards Work
    • Time for Understanding
    • From Water Cooler to Web 2.0
    • Social Networking
  • Examples
    • OrgIntelligence at Aviva
    • Google
    • Intelligence Failure at Kodak
    • Enron
    • Retail
    • Do banks need more intelligence?
    • Military Intelligence
    • Resource Allocation
    • OrgIntelligence in the Control Room
    • OrgIntelligence in the Roman Catholic Church
    • Political Parties
  • Pathology
    • Symptoms of organizational stupidity
    • Cognitive error
    • Enemies of Intelligence
    • The Power of Preconceptions
    • OrgIntelligence and Gender
  • Analysis
    • Policies
    • Events
    • Content
    • Trust
    • Effective Governance
  • Planning
    • Can we improve organizational intelligence?
    • Collaboration Chasm
    • Collaboration and Trust
    • Adoption Breadth and Depth
    • Organization structure
    • Software architecture - integrating applications
    • Other tools
    • Embedding Intelligence into the Business Process
    • Question to Consider
    • Intelligence as Requirement
    • Requirements
    • Quantifying Requirements
    • Requisite information
    • Requisite Collaboration
  • Conclusion
  • Assessment Checklists
    • Stage Zero Assessment
    • Stage One Assessment
  • Glossary
  • Notes
    • References and Further Reading
    • Source material and further examples by topic
  • Notes

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