A Guide for Facilitating Quality Assessments
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A Guide for Facilitating Quality Assessments

With Case Studies using QPAM

About the Book

Conducting an assessment of work practices for a software team or organization can be daunting. Many individuals muddle through their first ones by trial and error, evolving their approach one assessment at a time. Some never make the attempt. Janet and Selena share the process they've used for decades to help organizations understand where they stand in their quality journey. Whether you are an external or internal consultant or a team who wishes to self-assess, the steps are mapped out for you. This book guides you from starting an assessment engagement to gathering information, conducting interviews and process retrospectives, evaluating results, and finally creating and delivering your report. 

This book is a companion to Janet and Selena’s Assessing Agile Quality Practices with QPAM: Enabling Teams to Improve, which explains the Quality Practices Assessment Model created by Janet and Selena. In this second book, you'll find a detailed approach to conducting assessments, along with realistic examples. For further facilitator support, four case studies detail what teams may look like in their daily practices in one of the four dimensions of the QPAM model: Beginning, Unifying, Practicing, and Innovating. These examples provide additional guidance to facilitators evaluating a team with the QPAM model.

Whether you are new to assessments or are experienced and want to improve your assessment offering, this book provides techniques, tools, approaches, and examples to support your success. 

About the Authors

Janet Gregory
Janet Gregory

Janet is a testing and process consultant with DragonFire Inc. She is the co-author with Selena Delesie of *Assessing Agile Quality Practices with QPAM: Enabling Teams to Improve* (LeanPub 2022). Janet has co-authored several books on Agile Testing and Holistic testing with Lisa Crispin.

Janet specializes in showing agile teams how testing activities are necessary to develop good quality products. She has worked with many teams to transition to agile development and taught agile testing courses worldwide.

Selena Delesie
Selena Delesie

Selena Delesie provides coaching, consulting, and training for individuals and organizations on business operation, agility, leadership, quality, and organizational culture. She is experienced with reducing costs and providing strategic leadership to enable the growth of startups through to multi-national companies, particularly in unstructured environments. 

As the principal and founder of Atma Group Inc, Selena shows leaders, managers, executives and business owners how to break free from traditional business practices and engage the strengths and passions of their team to produce a highly creative, productive and vibrant workforce.

Selena is a published author on Agile, leadership, and quality practices — in numerous publications, and the books Assessing Agile Quality Practices (LeanPub, 2022), Tips From the Agile Trenches (LeanPub, 2021), and How to Reduce the Cost of Testing (Auerbach Publications, 2011). She is a frequently invited speaker and teacher at international industry conferences.

Selena can also be found growing organic food, guiding yoga and meditation circles, and exploring nature with loved ones. You can connect with her on LinkedIn and on Twitter.

Table of Contents

    • Praise for A Guide for Facilitating Quality Assessments
    • Foreword by Lisa Crispin
    • Acknowledgements
    • Introduction
      • What the Book Includes
      • Who This Book Is For
      • Purpose + Benefits of Assessment
      • Possible Outcomes
    • Part 1 - Facilitating an Assessment
    • Chapter 1 - Preparing for an Assessment
      • Assessment Agreement
      • Your Role
      • Set the Stage
      • Schedule Sessions
      • What to Have on Hand
      • Tips
      • Summary
    • Chapter 2 - Gathering Information
      • Process Retrospectives
      • Observe Team Working Sessions
      • Interviews
      • Examine Team Artifacts
      • Tips
      • Summary
    • Chapter 3 - Conducting the Assessment
      • Onsite Assessments
      • Remote Assessments
      • Facilitation Techniques
      • Collating Information
      • Tips
      • Summary
    • Chapter 4 - Evaluating Results
      • Preparing to Evaluate
      • Evaluating Quality Aspects
      • Tips
      • Summary
    • Chapter 5 - The Assessment Report
      • Report Introduction
      • Internal Assessments
      • External Assessments
      • Tips
      • Summary
    • Chapter 6 - Team Self-Assessments
      • Preparing
      • Gathering Information
      • Assessment Results and Reporting
      • Follow-up
      • Tips
      • Summary
    • Chapter 7 - Next Steps
      • Choosing Practices to Improve
      • Experiment
      • Summary
    • Part 2 - Case Studies
    • Chapter 8 - Introduction to the Case Studies
    • Chapter 9 - Explore the Beginning Dimension with Team Neptune
      • The Quality Aspects
      • Summary for Team Neptune
      • Next steps
    • Chapter 10 - Explore the Unifying Dimension with Team Saturn
      • The Quality Aspects
      • Summary for Team Saturn
      • Next Steps
    • Chapter 11 - Exploring the Practicing Dimension with Team Mars
      • The Quality Aspects
      • Summary for Team Mars
      • Next Steps
    • Chapter 12 - Explore the Innovating Dimension with Team Mercury
      • The Quality Aspects
      • Summary for Team Mercury
      • Next Steps
    • Chapter 13: Conclusion to the Case Studies
    • Resources
    • Authors
      • Janet Gregory
      • Selena Delesie

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