About the Book
Customers are key to your business. This simple, yet powerful, technique will improve customer satisfaction, loyalty, employee engagement and bottom line profits. Best of all, it can be implemented and used right now. Plug and play. No cost. Yes, really, you can deliver excellent customer service with a snap.Grab this LeanPub version with bonus content.
About the Author
Philip Espinosa is an experienced executive with a track record of success in improving service levels, reducing operational overhead, cost savings and spearheading large-scale projects and programs. He has a special interest in helping teams achieve success. Key roles serving in the military, the public sector and in healthcare formed his approach to service and efficiency. He believes that excellent service starts with delivering outcomes the customer values and that intentional focus is the cornerstone of effectiveness. And, that professional competencies when used with purpose and intent, drive successful outcomes. You can find his books on Amazon and on Leanpub. You can find his human resource blogging at HRCSuite. You can visit his professional web site here. Philip's work is focused on delivering service to his customers. With a bachelor's degree in journalism and a master's degree in business, he has focused on connecting with customers in order to deliver value. He describes value as a result of partnering with people: People | Partnerships | Value. Over the course of a 25 year career, he has worked for The Library of Congress; with an agency providing communications support to the White House; and, with healthcare systems in Michigan, Pennsylvania and New Mexico. He is currently with a university in Michigan. In all roles, focusing on success has been a key driver to delivering outcomes valued by his customers.