A 25-YEARS LONG CASE (AND COUNTING)
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A 25-YEARS LONG CASE (AND COUNTING)

AN ORGANIZATIONAL JOURNEY THROUGH ITALIAN BUREAUCRACIES

About the Book

The title of this book derives from my first choice to relocate abroad, in 1996, but aptly applies to the book contents.

Three parts: past, present, and future.

Past: a business autobiography to share how I developed my approach (on the business and political side)

Present: some documented observations on bureaucracy, used as case studies that could discuss broader future social changes

two specific cases are followed step-by-step (in most steps, with supporting documentation), to show the process adopted to identify the issue and attempt eliciting information and/or problem solving- as, with bureaucracies, the customer side can highlight issues, but both the communication, documentation, and resolution abilities mainly reside within the bureaucracy itself

one case is about the follow-up on a process, the other related to data privacy and data usage consent issues

Future: a glimpse on what we, in EU, are being invited to do within the framework of Next Generation EU (and what we, in Italy, are proposing).

Overall, this book is a short organizational study offering options and, hopefully, inspiring improvements.

The aim, more than sharing my experience in developing knowledge or the three cases (the "present" and "future"), is to share organizational analysis patterns that could be reused in other contexts.

As I used to do in my cultural/organizational change and IT for decision support activities since the 1980s (in Italy and other European countries, both EU and non-EU).

A book preview (containing the table of contents and the last chapter, on NextGenerationEU and Piano Nazionale di Ripresa e Resilienza is available on this page

If you are interested, this book is available also as a low-cost paperbook that is designed to be used as a note-taking workbook (the link points to Amazon.com, but you can search by ISBN in other countries: 979-8570432130)

About the Author

Roberto Lofaro
Roberto Lofaro

change, with and without technology

Table of Contents

  • Preface
  • 001 Chapter 01 Presentation
    • 006 …building a background
    • 010 …behind a cv
    • 012 …change and quantitative decision-making
    • 015 …italy and its bureaucracies
    • 021 …comparing bureaucracies
    • 024 …my approach to customer support
    • 028 …what you can find in this book
    • 030 …what you can find elsewhere
    • 032 …overcoming the main limitation of italy
  • 035 Chapter 02 A 25-Years Long Case (And Counting)
  • 101 Chapter 03 A Privacy Case Worth A Blockchain
    • 103 …introduction
    • 104 …manual data versus automated data
    • 106 …the (past) structure of local authorities
    • 110 …a privacy case worth a blockchain
    • 111 …how does the process start?
    • 113 …an organizational culture digression
    • 116 …chronology of the case
  • 143 Chapter 04 Looking For Directions
    • 145 …introduction
    • 148 …a glimpse of the future
    • 153 …where does the eu stand
    • 154 …italy and next generation eu: a brief introduction
    • 158 …piano nazionale di ripresa e resilienza
    • 160 …staging a crisis, reasserting power
    • 162 …thinking about the numbers
    • 166 …conclusions
  • 169 List of Figures and Law 29/1979

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