Communication Super power - The Foundations of Effective Communication (The Course)
Course Info
This course includes 2 attempts.
Develop your communication behaviours in this course on the fundamentals of communication. It is based on my award winning Communication Super Power workshop.
This is a text based course and I will ask you to sit a DISC survey during it, or use my cheat sheet for self-assessment if you'd rather not use the survey tools.
In this course we'll cover:
- Why effective communication skills are so important
- How to be effective AND liked - and why relationships really are the key to influencing
- The science of communication
- Why DISC is a useful tool for communication
- Understanding DISC and why shifting to the other person is the key
- The 11 Principles of effective communication:
- Purpose, Audience and Context
- Enthusiasm
- Communication is something the receiver does
- Stories go where facts cannot
- Don't waste another person's time
- Practice is preparation
- People remember how you make them feel
- Non-verbal is a super power and why first impressions matter
- People resonate with those who sound like them
- You can hack your body
- Listening is the greatest compliment
- How to actively listen
- Staying calm under pressure
- Effective writing
- The art of non-verbal communication
I encourage you to reflect after each lesson on what that lesson means to you and how you will change to adapt what you are learning.
There are no quizzes or tests. I personally believe self-reflection is a better tool for learning than rote memory.
As part of this course I will ask you to sit a DISC survey, or use my cheat sheet for self assessment.
I cannot teach you to be an effective communicator - you must do that through practice. But this course will highlight the foundations, get you thinking and give you some guiding principles to start on your journey.
Testimonials
“Rob’s Communication Workshop is brilliant. Of all the training I’ve done over my career, it’s the one that’s had the most immediate and positive impact, both on my work and personal life.” Sylvia – attendee
“I knew Rob was a great speaker as I’d seen him present at a number of industry conferences so I had high expectations of the communications workshop he delivered to my team. He exceeded them all! He consulted with me to understand what we wanted to achieve and then facilitated a jam packed workshop that had something for everyone. Rob’s energy, expertise and amiable presenting style was a big hit with all of us and we left with new skills, insights and practical knowledge.” Scott - director of a company
About Me and the original workshop
About Me - I run two brands.
Cultivated Management - https://cultivatedmanagement.com/about-me/
Parent Brain - https://parentbrain.com
Will I really develop a super power?
If you put all of this in to practice you will indeed be on a journey to develop this super power.
Not a super-hero super power (like laser eyes, or flight, or immortality) but an exceptional ability to get things done at work.
Share
Course Material
- Introduction
- About Me
- Why this platform?
- What’s in the course?
- Putting it into practice
- Knowledge is information in action
- Exercise 1
- Why are communication skills important?
- Effectiveness, Influence and DISC
- Effective versus Liked
- Influence
- DISC
- The basics of DISC
- It’s just me, deal with it.
- DISC Basics
- Making sense of the profiles
- Why is DISC an important tool?
- DISC is energy management
- Bibliography
- Exercise 2
- How to understand DISC
- D - Dominating
- I - Influential
- S - Steadiness
- C - Conscientious
- Move to other people
- The Science of Communication
- Point 1 - Communication is the sending and receiving of messages via a medium.
- Point 2 - Communication is affected by noise. In the example above, that noise was me.
- Point 3 - Communication is something the receiver processes
- Models of Communication Theory
- Exercise 3
- Purpose, Audience and Context (Principle 1)
- Purpose, Audience and Context
- Purpose
- Audience
- Context
- Summing Up
- Exercise 4
- Enthusiasm (Principle 2)
- But what if you’re not enthusiastic about it?
- A time and a place
- Exercise 5
- The receiver decodes and does the communication (Principle 3)
- Exercise 6
- Stories go where facts cannot (Principle 4)
- The elements of a good story
- What if I can’t tell stories?
- Exercise 7
- Don’t waste another person’s time (Principle 5)
- Exercise 8
- Practice is preparation (Principle 6)
- Nerves
- Content
- Exercise 9
- People remember how you make them feel (Principle 7)
- You cannot make somebody feel anything
- Movement and action
- You cannot please everyone
- Exercise 10
- Non-verbal is an elevated superpower (Principle 8)
- You get 1/10th second to make a good impression
- It’s a superpower
- Behaviours
- Congruence
- Baseline
- Bibliography
- Exercise 11
- People resonate with those that sound like them (Principle 9)
- Shouldn’t you just be your authentic self?
- Exercise 12
- You can hack your body (Principle 10)
- Why use these techniques?
- Gratitude
- Happiness and smiling
- Binaural beats
- Comedy shows
- Music from my childhood
- Do what you are really good at
- Journaling
- SAD lamp
- Exercise
- Bibliography
- Exercise 13
- Listening is the greatest compliment
- Exercise 14
- How to actively listen
- Turn and Face
- Be prepared to listen
- Be Interested
- Empty Your Cup
- Piece it all together
- Listen Critically
- Focus
- Take Notes
- Respond
- Summing Up
- Exercise 15
- Staying Calm Under Pressure
- Relax
- Study and Listen to derive intent
- Stall for time if needed
- Use silence
- Plan ahead
- Be clear and confident in your delivery
- Answer the question to a narrow scope and ensure its complete.
- Answer then stop
- Summing Up
- Bibliography
- Exercise 16
- Writing
- Purpose, Audience and Context
- Writing and editing are two different activities
- Structure and outline
- Sit on it
- Write like you speak
- Write for children
- Find a distraction free tool
- 60 Days Proof
- Don’t use big words
- Avoid using absolutes and generalisations
- Be Journalistic
- Be complete
- Don’t SHOUT or be aggressive
- Be upfront
- What is written is considered the truth
- Bibliography
- Exercise 17
- Non-verbal communication
- Communication through non-verbal
- Elements of non-verbal communication
- Confidence and Assertiveness
- Get a baseline
- Micro expressions
- Reading body language
- Hands
- Hands in hair
- Touching Your Face
- Hand Shakes
- Eye Contact
- Smile
- Chin position
- Arms Crossed
- Feet
- Steepling
- Gestures
- Head Nod
- Eye Rubbing
- Posture
- Appearance Matters
- Positioning in meetings
- General movement
- Summing Up
- Bibliography
- Final Thoughts
- Stay in touch
- Further Resources
Instructors
Rob Lambert has been lucky enough to be part of some amazingly forward thinking companies. It lead to a rich understanding of how businesses succeed, but more importantly for Rob's life, a deep understanding of how to remain relevant and employable in ever changing markets.
Rob teaches communication skills, how to be an amazing manager and how to remain employable in our changing world. He loves to teach and engage audiences through writing, podcasting and public presentations.
He's a family man with three kids which keep him busy, but when he's not working, he's writing content. The thread that runs through it all is about constant change and personal growth. You'll see this in his books.
Rob lives in Winchester, England with his family. He's also a keen photographer, podcaster and car enthusiast.
He owns the Cultivated Management and Parent Brain brands.
Do Well. Do Good.
Authors have earned$11,238,437writing, publishing and selling on Leanpub, earning 80% royalties while saving up to 25 million pounds of CO2 and up to 46,000 trees.
Learn more about writing on Leanpub
The Leanpub 60-day 100% Happiness Guarantee
Within 60 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.
See full terms
Free Updates. DRM Free.
If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).
Most Leanpub books are available in PDF (for computers), EPUB (for phones and tablets) and MOBI (for Kindle). The formats that a book includes are shown at the top right corner of this page.
Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.
Learn more about Leanpub's ebook formats and where to read them
Top Books
- #1
OpenIntro Statistics
David Diez, Christopher Barr, Mine Cetinkaya-Rundel, and OpenIntroA complete foundation for Statistics, also serving as a foundation for Data Science.
Leanpub revenue supports OpenIntro (US-based nonprofit) so we can provide free desk copies to teachers interested in using OpenIntro Statistics in the classroom and expand the project to support free textbooks in other subjects.
More resources: openintro.org.
- #2
Ansible for DevOps
Jeff GeerlingAnsible is a simple, but powerful, server and configuration management tool. Learn to use Ansible effectively, whether you manage one server—or thousands.
- #3
Everyday Rails - RSpecによるRailsテスト入門
Junichi Ito (伊藤淳一) and Aaron SumnerRSpecを使ってRailsアプリケーションに信頼性の高いテストを書く実践的なアドバイスを提供します。詳細で丁寧な説明は本書のオリジナルコンテンツです。また、説明には実際に動かせるサンプルアプリケーションも使用します。本書は2022年版にアップデートされ、Rails 7.0やRSpec Rails 5.0といった新しい環境に対応しています！さあ、自信をもってテストできるようになりましょう！
- #4
C++20 - The Complete Guide
Nicolai M. JosuttisAll the new language and library features of C++20 (for those who know previous versions).
The book presents all new language and library features of C++20. Learn how this impacts day-to-day programming, to benefit in practice, to combine new features, and to avoid all new traps.
Buy early, pay less, free updates.
Other books:
- #5
Concurrency with Modern C++
Rainer GrimmC++11 is the first C++ standard that deals with concurrency. The story goes on with C++17, C++20, and will continue with C++23.
I'll give you a detailed insight into the current and the upcoming concurrency in C++. This insight includes the theory and a lot of practice.
- #6
Jetpack Compose internals
Jorge CastilloJetpack Compose is the future of Android UI. Master how it works internally and become a more efficient developer with it. You'll also find it valuable if you are not an Android dev. This book provides all the details to understand how the Compose compiler & runtime work, and how to create a client library using them.
- #7
Stratospheric
Tom Hombergs, Björn Wilmsmann, and Philip RiecksFrom Zero to Production with Spring Boot and AWS. All you need to know to get a Spring Boot application into production with AWS. No previous AWS knowledge required.
Go to stratospheric.dev for a tour of the contents.
- #8
Atomic Kotlin
Bruce Eckel and Svetlana IsakovaFor both beginning and experienced programmers! From the author of the multi-award-winning Thinking in C++ and Thinking in Java and a Kotlin team member comes a book that breaks concepts into small, easy-to-digest "atoms," along with exercises supported by hints and solutions directly inside IntelliJ IDEA! Full support at www.AtomicKotlin.com.
- #9
Introducing EventStorming
Alberto BrandoliniThe deepest tutorial and explanation about EventStorming, straight from the inventor.
- #10
C++20
Rainer GrimmC++20 is the next big C++ standard after C++11. As C++11 did it, C++20 changes the way we program modern C++. This change is, in particular, due to the big four of C++20: ranges, coroutines, concepts, and modules.
Top Bundles
- #1
CCIE Service Provider Ultimate Study Bundle
2 Books
Piotr Jablonski, Lukasz Bromirski, and Nick Russo have joined forces to deliver the only CCIE Service Provider training resource you'll ever need. This bundle contains a detailed and challenging collection of workbook labs, plus an extensively detailed technical reference guide. All of us have earned the CCIE Service Provider certification... - #2
Software Architecture for Developers: Volumes 1 & 2 - Technical leadership and communication
2 Books
"Software Architecture for Developers" is a practical and pragmatic guide to modern, lightweight software architecture, specifically aimed at developers. You'll learn:The essence of software architecture.Why the software architecture role should include coding, coaching and collaboration.The things that you really need to think about before... - #4
Modern C++ Collection
3 Books
Get All about Modern C++C++ Standard Library, including C++20Concurrency with Modern C++, including C++20C++20Each book has about 200 complete code examples. Updates are included. When I update one of the books, you immediately get the updated bundle. You can expect significant updates to each new C++ standard (C++23, C++26, .. ) and also... - #7
Linux Administration Complet
4 Books
Ce lot comprend les quatre volumes du Guide Linux Administration :Linux Administration, Volume 1, Administration fondamentale : Guide pratique de préparation aux examens de certification LPIC 1, Linux Essentials, RHCSA et LFCS. Administration fondamentale. Introduction à Linux. Le Shell. Traitement du texte. Arborescence de fichiers. Sécurité...
