阅读推荐语

我们都会犯错。重要的是作为个体、团队和组织从中学习。学习文化激发改进、创新和更好的业务成果。

The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation 是 Mark Graban 写的一本引人入胜、鼓舞人心且实用的书，提出了对待错误的另一种方法。与其惩罚个人的错误和糟糕的决策，Graban 鼓励我们接受并从中学习，培养一种学习和创新的文化。

通过主动解雇所有容易犯错误的人是无法防止错误发生的——因为那样的人是我们每一个人。

通过分享他受欢迎的播客“我最喜欢的错误”中的故事和见解，以及他自己的工作经验，Graban 展示了领导者如何培养从错误中学习的文化。书中包括来自制造业、医疗保健、软件和两家威士忌酿酒厂的例子，探讨了各行各业的组织如何从这种方法中受益。

你将读到来自 Toyota、科技公司 KaiNexus 的领导者的故事，以及前美国众议员 Will Hurd、“Shark Tank”的 Kevin Harrington 等人的故事。

这本书还分享了通过迭代走向成功的引人注目的例子。Graban 建议我们将思维从“早早失败，多次失败”转变为“早期犯小错误，学习，调整，并成功”。或者，更简洁地说，“小错误可以导致成功”。

在书中，你会找到关于如何采取积极心态对待错误的实用指导。它教你承认并欣赏错误，努力防止它们，同时从发生的错误中获得知识。此外，它还强调创造一个安全的环境来表达错误，并鼓励以学习而非惩罚为重点的建设性回应。

谈论错误不是性格或勇气的问题；这是工作场所文化的功能。

通过心理安全发展从错误中学习的文化是有效领导和组织成功的关键。领导者必须以身作则，承认自己的错误，并在员工犯错时做出良好的反应。与其仅仅推动人们勇敢，领导者应减少发言的风险。

心理安全让人们感到舒适地发言；通过有效的问题解决和防错方法，我们能够行动和改进。

The Mistakes That Make Us 是任何希望建立更强大组织的人必读的书，包括降低人员流失率、更多的改进和创新以及更好的底线表现。无论你是初创公司的创始人，还是大公司中的有抱负的领导者，这本书都会激励你以善良和谦逊来领导，并展示如何通过从错误中学习来改正错误。

对 The Mistakes That Make Us 的赞扬：

“终于！一本关于错误、失误和失败的书，不仅仅是陈词滥调，而是实际展示了如何利用我们的错误作为学习、成长和进步的引擎。深入The Mistakes That Make Us，发现培养心理安全环境的秘密，这种环境鼓励小实验导致重大突破。”

DANIEL H. PINK，《DRIVE》、《WHEN》和《THE POWER OF REGRET》的纽约时报畅销书第一名作者

其他推荐者包括：

• Eric Ries，《The Lean Startup》作者
• Jim McCann，1-800-FLOWERS 创始人兼董事长
• Karen Martin，《Clarity First》和《The Outstanding Organization》作者
• Rich Sheridan，Menlo Innovations CEO
• Zeynep Ton，Ph.D.，《The Good Jobs Strategy》作者

目录：

第一章：积极思考

第二章：承认错误

第三章：善待他人

第四章：防止错误

第五章：帮助每个人发声

第六章：选择改进而非惩罚

第七章：通过迭代走向成功

第八章：永远培养

后记

附注

书中提到的播客嘉宾名单

Read endorsement blurbs

We all make mistakes. What matters is learning from them, as individuals, teams, and organizations. A culture of learning from mistakes spurs improvement, innovation, and better business results.

The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation is an engaging, inspiring, and practical book by Mark Graban that presents an alternative approach to mistakes. Rather than punishing individuals for human error and bad decisions, Graban encourages us to embrace and learn from them, fostering a culture of learning and innovation.

Mistakes cannot be prevented by proactively firing all of the mistake-prone people — because that’s all of us.

Sharing stories and insights from his popular podcast, “My Favorite Mistake,” along with his own work experiences, Graban shows how leaders can cultivate a culture of learning from mistakes. Including examples from manufacturing, healthcare, software, and two whiskey distillers, the book explores how organizations of all sizes and industries can benefit from this approach.

You'll read stories from leaders at Toyota, the technology company KaiNexus, along with former U.S. Representative Will Hurd, Kevin Harrington from “Shark Tank,” and many others.

The book also shares compelling examples of the power of iterating our way to success. Graban suggests we shift the thinking from “fail early, fail often” to “make small mistakes early, learn, adjust, and succeed.” Or, more succinctly, “small mistakes can lead to success.”

In the book, you'll find practical guidance on adopting a positive mindset towards mistakes. It teaches you to acknowledge and appreciate them, working to prevent them while gaining knowledge from the ones that occur. Additionally, it emphasizes creating a safe environment to express mistakes and encourages responding constructively by emphasizing learning over punishment.

Speaking up about mistakes isn’t a matter of character or courage; it’s a function of the workplace culture.

Developing a culture of learning from mistakes through psychological safety is essential in effective leadership and organizational success. Leaders must lead by example by admitting their own mistakes and reacting well when employees do the same. Instead of solely pushing for people to be courageous, leaders reduce the risk involved in speaking up. 

Psychological safety helps people feel comfortable speaking up; with effective problem-solving and mistake-proofing methods, we get action and improvement.

The Mistakes That Make Us is a must-read for anyone looking to create a stronger organization that produces better results, including lower turnover, more improvement and innovation, and better bottom-line performance. Whether you are a startup founder or an aspiring leader in a larger company, this book will inspire you to lead with kindness and humility and show you how learning from mistakes can make things right.

Praise for The Mistakes That Make Us:

“At last! A book about errors, flubs, and screwups that pushes beyond platitudes and actually shows how to enlist our mistakes as engines of learning, growth, and progress. Dive into The Mistakes That Make Us and discover the secrets to nurturing a psychologically safe environment that encourages the small experiments that lead to big breakthroughs.”

DANIEL H. PINK, #1 NEW YORK TIMES BESTSELLING AUTHOR OF DRIVE, WHEN, AND THE POWER OF REGRET

Other endorsers include:

• Eric Ries, author of The Lean Startup
• Jim McCann, founder and chairman of 1-800-FLOWERS
• Karen Martin, author of Clarity First and The Outstanding Organization
• Rich Sheridan, CEO of Menlo Innovations
• Zeynep Ton, Ph.D., author of The Good Jobs Strategy