Part IV: Designing Platforms

With the widespread success and potential of platforms, it’s tempting to want to build one in your organization, perhaps to streamline application delivery or as the foundation of your organization’s business. That’s generally a sound idea, but, as so often, there’s a lot more behind other companies’ platform success than might appear from the outside.

Designing and building a successful platform requires more consideration and engineering effort than many teams anticipate. Some organizations spent considerable time and effort to build elaborate platforms that, upon launch, didn’t find much adoption. This part highlights critical design decisions that guide the shape of an in-house platform. As platform design is a complex topic, the chapters in this part suggest real-life metaphors to highlight the decision trade-offs and nuances. Those mental models can also be helpful when assessing third-party platforms.