Abuse of the Refund Policy and Account Suspension

When readers abuse the Happiness Guarantee, that leads to unhappiness for Leanpub authors, and it will not be tolerated.

Abusing the Happiness Guarantee means, for example, buying books and immediately requesting refunds on all of them, or continually buying books, downloading them, and requesting refunds each time.

If we determine that a User is abusing the Happiness Guarantee, we may immediately, and without warning or communication, suspend their account. We also reserve the right to not issue to them any more refunds, after we have made our determination of suspected abuse. Ruboss also reserves the right to block future purchases from any User or Users deemed to have potentially abused our refund policy, even if they create a new Leanpub account or new Leanpub accounts. If we discover a pattern to the abuse, we may also pre-emptively suspend accounts suspected to be part of the pattern of abuse.