References

  • Louis V. Gerstner, Jr. Who Says Elephants Can’t Dance? Harper Business, 2002

Email

  • Ray Tomlinson, The First Network Email
  • Donald E. Knuth, Email (let’s drop the hyphen)
  • Vinton G. Cerf, When Email Isn’t Private Communications of the ACM, Vol. 59 No. 12, Page 15, December 2016
  • Alex Goldman, email debt forgiveness day
  • Yoram M. Kalman, Gilad Ravid. Filing, piling, and everything in between: The dynamics of E-mail inbox management Journal of the Association for Information Science and Technology.
    doi: 10.1002/asi.23337
  • Farshad Kooti, Luca Maria Aiello, Mihajlo Grbovic, Kristina Lerman, and Amin Mantrach. Evolution of Conversations in the Age of Email Overload. Proceedings of the 24th International Conference on World Wide Web (WWW 2015) pages 603-613, 2015.
  • Mihajlo Grbovic, Guy Halawi, Zohar Karnin, Yoelle Maarek. How many folders do you really need?: Classifying email into a handful of categories. Proceedings of the 23rd ACM International Conference on Conference on Information and Knowledge Management pages 869-878, 2014.
  • Stephen R. Barley, Debra E. Meyerson, Stine Grodal. E-mail as a Source and Symbol of Stress. Organization Science, Volume 22, No. 4, Pages 887-906, July-August 2011
  • Steve Whittaker, Victoria Bellotti, Jacek Gwizdka. Email in personal information management. CACM Volume 49, Number 1, Pages 68-73, January 2006.
  • Karen Renaud, Judith Ramsay, Mario Hair. “You’ve Got E-Mail!” … Shall I Deal With It Now? Electronic Mail From the Recipient’s Perspective. International Journal of Human-Computer Interaction, Volume 21, Issue 3, Pages 313-332, 2006
  • Joshua R. Tyler, John C. Tang. When Can I Expect an Email Response? A Study of Rhythms in Email Usage Proceedings of the Eighth European Conference on Computer Supported Cooperative Work (ECSCW 2003) pages 239-258, 2003.
  • Wendy E. Mackay. More than just a communication system: Diversity in the use of electronic mail. ACM Transactions on Office Information Systems Volume 6, Number 4, Pages 380-397, 1988.
  • Elizabeth Bernstein Reply All: The Button Everyone Loves to Hate WSJ, 8 March 2011

Anti-Patterns

  • William J. Brown, Raphael C. Malveau, Hays W. “Skip” McCormick, Thomas J. Mowbray. AntiPatterns: Refactoring Software, Architectures, and Projects in Crisis. Wiley, 1998 ISBN 978-0-471-19713-3
  • Andrew Koenig. Patterns and Antipatterns. Journal of Object-Oriented Programming Volume 8, Issue 1, Pages 46-48, March-April 1995.