The Leanpub Podcast 🎙️ feat. Anne-Marie Charrett, Author of The Quality Coach's Handbook: Mastering the Quality Coach Role in Organisations

Episode Details

In this episode of the Leanpub Podcast, Len Epp interviews Anne-Marie Charrett, author of The Quality Coach’s Handbook: Mastering the Quality Coach Role in Organisations. Anne-Marie shares her journey from test automation to becoming a leader in quality coaching and engineering. She discusses her roles thoughout her career, and how she advocates for embedding quality practices throughout software teams.

The conversation explores the evolving nature of quality roles, how coaching can shift organizational mindsets, and why technical excellence must align with empathy and communication. Anne-Marie also shares lessons learned from conference speaking, mentoring others, and helping teams build a shared understanding of what “quality” means in different contexts.

For more from Anne-Marie, visit her website at https://www.annemariecharrett.com or connect with her on LinkedIn at https://www.linkedin.com/in/testingtimes.

This interview was recorded on June 3, 2025.

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About the Book

The book explains the quality coach role and how to perform it, including workshops with instructions and templates that guide you. For senior engineering leadership, including CTOs and VPs of Engineering, you have guidelines and heuristics if you are considering using a quality assistance model. If you are a director of quality engineering or test manager tasked with rolling out an operating model, there are frameworks and guidelines around job descriptions and career paths.

About the Author

Anne-Marie is the lead advocate for quality engineering, navigating change, and ensuring quality remains top of mind for everyone. Her years of experience as Director of Engineering at Culture Amp, Head of Engineering at Tyro Payments, as a quality engineering consultant, and as a test automation engineer stand her in good stead. Anne-Marie is currently working at Telstra, where she is the principal of test automation tooling.

An adjunct lecturer at the University of Technology, Sydney, and instructor of BBST, Anne-Marie has extensive experience teaching and coaching software professionals and product teams.

Anne-Marie’s technical background as an Electronic Engineer has enabled her to speak to technical and product expertise. Anne-Marie is an international keynote speaker who has spoken at multiple international conferences.

Follow the author here!

Leanpub book LAUNCH 🚀 The Quality Coach's Handbook: Mastering the Quality Coach Role in Organisations by Anne-Marie Charrett

Clips From This Episode of the Leanpub Podcast