Leanpub Book LAUNCH 🚀 Beyond the Ticket: The Complete Software Support Engineer: The Definitive Guide from Fundamentals to Mastery and Career Excellence by Michael Temitope Bali
Beyond the Ticket: The Complete Software Support Engineer is the definitive guide to a profession that is far more technically demanding and strategically valuable than most organisations acknowledge.
Welcome to the Leanpub Launch video for Beyond the Ticket: The Complete Software Support Engineer: The Definitive Guide from Fundamentals to Mastery and Career Excellence by Michael Temitope Bali!
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About the Book
Beyond the Ticket: The Complete Software Support Engineer is the definitive guide to a profession that is far more technically demanding and strategically valuable than most organisations acknowledge. Written by Michael Temitope Bali, this book covers the full arc of software support engineering, from defining the role and mastering essential skills, to troubleshooting frameworks, queue management, incident response, AI-powered tooling, metrics, and long-term career growth. Whether you are new to the field or looking to advance from mid-level to principal engineer, this book gives you the frameworks, vocabulary, and professional respect to approach the work with intention. It is not a stepping stone; it is a destination.
About the Author
Michael T. Bali is a Senior Software Support Engineering Lead, Information Systems Specialist, and certified AI Solutions Architect with over seven years of experience across diverse domains in the technology industry. His career has taken him across continents and into some of the most demanding technical environments in the field.
Endorsed by the United Kingdom as a Global Talent and a professional member of the British Computer Society, Michael has built deep expertise in support engineering, software development, cloud computing, product management, and artificial intelligence. He is passionate about solving complex problems through innovative, practical technology solutions.
Michael has also spoken at a number of conferences, where he shares insights on technology, innovation, and real-world problem-solving.
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