Troubleshooting Your Mac
Troubleshooting Your Mac


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Troubleshooting Your Mac

This book is 100% complete

Completed on 2016-09-18

About the Book

Solve Mac Problems Like a Pro

Macs are generally quite reliable as computers go, but they can still experience significant problems. In this essential guide from best-selling author Joe Kissell (based on his earlier book Take Control of Troubleshooting Your Mac), you’ll learn key troubleshooting skills that will help you address the most common and frustrating Mac irritations. You’ll also learn what to do when you encounter a problem for which you can’t find a ready-made solution. (Step one: Don’t panic!)

Whether your Mac won’t turn on, experiences crashes or kernel panics repeatedly, can’t connect to the internet, or exhibits any of numerous other misbehaviors, this book has the calm, friendly advice you need to find a solution. This book is for all Macs running OS X 10.9 Mavericks or later, including macOS 10.12 Sierra.

  • Before disaster occurs, take smart steps to protect your Mac and its data.
  • Find out how to prepare in advance for a Mac emergency and what tools you should have on hand.
  • Learn the basic troubleshooting techniques every Mac user should know.
  • Discover quick fixes to over 20 common Mac problems.
  • Troubleshoot novel problems by thinking like a Mac technician.
  • Learn when to seek professional help and where to find it.

About the Author

Joe Kissell
Joe Kissell

Joe Kissell is the author of more than 50 books on technology, including Backing Up Your Mac: A Joe On Tech Guide and Take Control of Your Online Privacy. He is also a contributing editor to TidBITS and a senior contributor to Macworld, was the winner of a 2009 Neal award for Best How-to Article, and has appeared on the MacTech 25 list (the 25 people voted most influential in the Macintosh community) since 2007.

Table of Contents

  • Read Me First
    • Updates
    • Basics
    • What’s New in Version 1.1
  • A Note to Readers
  • Introduction: Don’t Panic!
  • Quick Start
  • Chapter 1 Prevent Problems
    • Use a Surge Protector or UPS
    • Back Up Your Mac Regularly
    • Keep Your Software Up to Date
  • Chapter 2 Prepare for an Emergency
    • Acquire a Secondary Startup Volume
    • Get a Disk Repair Utility
    • Set Up Another User Account
    • Consider Purchasing AppleCare
    • Think About an Insurance Policy
    • Find Extra Help
    • Have an Accessible Copy of This Book
  • Chapter 3 Learn Troubleshooting Basics
    • Force-Quit an App
    • Restart Your Mac
    • Log In to Another User Account
    • Start Up from Another Volume
    • Run Disk Repair Utilities
    • Erase and Restore from a Backup
    • Repair Permissions
    • Start Up in Safe Mode
    • Check Preference Files
    • Reset NVRAM or SMC
    • Use Activity Monitor
    • Check Free Disk Space
    • Check Log Files
    • Clear Caches
    • Check Your RAM
    • Test for Reproducibility
    • Get System Information
  • Chapter 4 Solve Common Problems
    • Your Mac Won’t Turn On
    • Your Mac Stalls During Startup
    • Your Mac Keeps Turning Itself Off
    • Your Fan Runs Excessively
    • Your Mac Is Abnormally Slow
    • You Can’t Empty the Trash
    • An App Grinds to a Halt
    • An App Crashes
    • You Experience Repeated Kernel Panics
    • The Keyboard or Mouse Doesn’t Work
    • You Lose Your Internet Connection
    • Printing Doesn’t Work
    • Spotlight Searches Fail
    • Keychain (Seemingly) Forgets Passwords
    • Apple Mail Fails to Connect
    • Time Machine Misbehaves
    • A Volume Won’t Unmount
    • The “Open With” Menu Contains Errors
    • iCloud Data Doesn’t Sync Properly
    • Continuity Features Fail
    • Your Laptop’s Battery Misbehaves
  • Chapter 5 Troubleshoot Novel Problems
    • Try the Standard Quick Fixes
    • Ask the Right Questions
    • Ask the Vendor for Help
    • Check Mac Troubleshooting Sites
    • Use Your Favorite Search Engine
    • Contact a Professional
  • Teach This Book
  • About This Book
    • About the Author
    • About Joe On Tech
    • Author’s Acknowledgments
    • Credits

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