The service-oriented enterprise
The service-oriented enterprise
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The service-oriented enterprise

Last updated on 2012-03-16

About the Book

A service-oriented architecture is fundamental to many new IT applications, from Web 2.0 to social software and cloud-computing. Yet everything is a service: we can apply the same principles to every aspect of the service-oriented enterprise.

This book explores how enterprise architecture and viable services link together to create a simpler yet far more powerful view of the enterprise, as a dynamic, unified whole. The techniques described can be used in business transformation, workflow mapping, system design and much else besides, in every type of enterprise - including those in which there is little or no IT at all.

Topics covered include:

  • how to identify and describe the right delivery services, infrastructure services, management services and pervasive services you need for your enterprise
  • how to distinguish between services you can safely outsource, and services you need to keep in-house
  • how to enhance service quality, interdependence and completeness
  • how to pinpoint and map the information-flows you need for service-management and service-performance
  • how to construct function-models and service-models of your enterprise, as a base for service-mapping
  • how to use services to support agility and innovation across the entire enterprise

If you want to apply the full power of the service-oriented enterprise to your own business context, this is one book you'll definitely need.

The Tetradian Enterprise Architecture Series presents new developments on theory, principles and practice of enterprise architecture - moving beyond IT to the whole enterprise.

About the Author

Tom Graves
Tom Graves

Tom Graves has been an independent consultant for more than four decades, in business transformation, enterprise architecture and knowledge management. His clients in Europe, Australasia and the Americas cover a broad range of industries including small-business, banking, utilities, manufacturing, logistics, engineering, media, telecoms, research, defence and government. He has a special interest in whole-enterprise architectures for non-profit, social, government and commercial enterprises.

Table of Contents

  1. Introduction
    1. The service-oriented enterprise
    2. Who should read this book?
    3. What's in this book?
  2. Basics -- An overview
  3. Basics -- Enterprise architecture
    1. Summary
    2. What is enterprise architecture?
    3. The scope of architecture
    4. The purpose of architecture
    5. Application
  4. Basics -- Service-oriented architecture
    1. Summary
    2. Services and IT-architecture
    3. Security and other service challenges
    4. Services and service-management
    5. Everything is a service
    6. Application
  5. Basics -- A matter of metaphor
    1. Summary
    2. Machine and organism
    3. Services in the living enterprise
    4. Application
  6. Principles -- An overview
  7. Principles -- The structure of services
    1. Summary
    2. Brain and brawn
    3. Service-relationships
    4. Services as viable systems
    5. Application
  8. Principles -- Delivery services
    1. Summary
    2. Description
    3. Sub-units or variants
    4. Interfaces
    5. Application
  9. Principles -- Management services
    1. Summary
    2. Description
    3. Sub-units or variants
    4. Overall interaction
    5. Interfaces
    6. Application
  10. Principles -- Coordination services
    1. Summary
    2. Description
    3. Sub-units or variants
    4. Interfaces
    5. Application
  11. Principles -- Pervasive services
    1. Summary
    2. Description
    3. Sub-units or variants
    4. Interfaces
    5. Application
  12. Principles -- Properties and patterns
    1. Summary
    2. Services as systems
    3. Service quality
    4. Service interdependence
    5. Service completeness
    6. Application
  13. Practice -- An overview
  14. Practice -- Service purpose
    1. Summary
    2. Business as a service
    3. The structure of purpose
  15. Practice -- Services and functions
    1. Summary
    2. Function as service, service as function
    3. The Functional Business Model
    4. Creating a Function Model
    5. Verifying a Function Model
    6. Function Model examples
  16. Practice -- The knowledge of services
    1. Summary
    2. Services and business-systems
    3. The value of services
    4. Verifying viability
  17. Practice -- Services in action
    1. Summary
    2. Actions and transactions
    3. Breaking free from IT
  18. Practice -- Optimising services
    1. Summary
    2. Audit and improvement
    3. Improvement and optimisation
    4. Optimisation and engagement
  19. Appendix: Building a Function Model in Visio
    1. Preliminaries
    2. Application
    3. \nobreakspace {
  20. Glossary

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