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  14. Hierarchy and Power Miami
    Brenda Barthelemy
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  15. Usability: From Friction To Flow
    Lakshmi Kanth Vallampati

    Usability: From Friction to Flow unravels the hidden barriers that frustrate users and reveals the principles behind seamless digital experiences. Whether you're designing a product, refining an interface, or leading a team, this book guides you through the art of eliminating friction—turning clunky, confusing interactions into intuitive, effortless flows. Packed with real-world insights, case studies, and actionable strategies, it equips you to craft experiences that feel natural, reduce cognitive load, and keep users engaged. From micro-interactions to holistic UX thinking, this book is your roadmap to mastering usability and creating products people love. If you’ve ever wondered why some interfaces just work while others drive users away, this is your guide to making the shift—from friction to flow.