Books

Beyond the First Ring isn’t a fantasy novel, it’s a no-nonsense guide to fixing what’s broken in customer service. If your contact center still feels stuck in the 90s, this book is your chance to flip the script. Learn how to use AI to cut wait times, help your agents shine, and actually make customers happy. With real examples and clear advice, this book helps CX leaders and tech teams move from reactive firefighting to smart, proactive support. It’s not about replacing humans, it’s about making the whole system better, faster, and ready for what’s next.

Are you ready for the digital revolution? "Top Digital Skills You Need in 2025" is your all-in-one guide to mastering the most powerful skills in tech—from AI and data analytics to cloud computing, cybersecurity, no-code tools, and digital marketing. Whether you're starting out or scaling up, this book gives you a clear, practical path to thrive in the future of work.Unlock your potential, future-proof your career, and lead the digital era—one skill at a time.

The future of work belongs to those who adapt fast—and this ebook gives you the edge. 10 AI Tools That Will Make You Unstoppable at Work in 2025 introduces the smartest and most practical AI platforms transforming how we work. Learn how to automate repetitive tasks, make smarter decisions, communicate more effectively, and unlock your creativity using real-world tools across industries. Each tool comes with clear use cases, key features, and tips to integrate it into your daily workflow. Ideal for professionals, entrepreneurs, and anyone serious about future-proofing their career.

Master the art of communicating with AI through effective prompt engineering. This guide covers everything from basic principles to advanced techniques for creating powerful, reliable AI interactions.

Enhance your productivity at work and for personal activities using AI easily, safely, and with AWS scale.

Unlock the power of Azure AI and transform your data into dynamic, knowledge‑driven experiences. In Getting Started with Azure AI + RAG, you’ll discover how to seamlessly turn PDFs, docs, and more into intelligent search indexes, tap into cutting‑edge embedding models, and build conversational apps that deliver precise, context‑rich answers. With hands‑on Python and JavaScript examples, this ebook is your fast‑track to deploying a full end‑to‑end Retrieval‑Augmented Generation pipeline—no PhD required. Get ready to revolutionize how your applications think, learn, and respond!

Discover how to build AI systems that don’t just react — they act. Agentic AI is your guide to designing autonomous, goal-driven systems that think, plan, and execute with purpose.

Enterprise have massive amount of data locked in their databases. This Book will show one of the most popular ways to unlock them and use them in modern GenAI ChatBots.

"E se a próxima revolução da informação não for sobre dados, mas sobre decisões?"Vivemos cercados por algoritmos que decidimos o que vemos, o que ouvimos e até o que pensamos que escolhemos. Mas quem programa esses algoritmos? Quais valores estão embutidos nas linhas de código que mediam o conhecimento? A Inteligência Artificial não é neutra — e tampouco a Ciência da Informação pode continuar sendo apenas espectadora.Neste novo ciclo, ou nos tornamos protagonistas da arquitetura do saber, ou seremos apenas mais um dado em sistemas que não compreendemos.

Learn how to apply Large Language Models (LLMs) to real-world financial data. This book walks you through sentiment analysis, RAG pipelines, and trading strategies using Python and modern AI tools.

In Majorana Unleashed: The Future of Quantum Computing, the groundbreaking work of physicist Ettore Majorana takes center stage, offering a new lens through which to view the rapidly evolving world of quantum computing. This book explores how Majorana’s theoretical insights, particularly his work on fermions, have influenced the development of next-generation quantum technologies.

Descubra como a Inteligência Artificial (IA) pode transformar sua vida e seus negócios!Neste guia prático e acessível, você vai aprender: O que é IA e como ela funciona.Aplicações reais da IA no dia a dia.Estratégias para ganhar dinheiro com IA.Como empreender e criar produtos inovadores usando essa tecnologia.Com linguagem clara e exemplos práticos, este livro é perfeito para iniciantes que desejam entender a IA e para empreendedores que querem lucrar com essa revolução tecnológica.Não fique para trás! Aprenda, aplique e transforme o futuro com a Inteligência Artificial. Por que escolher este livro? Para leigos: Explicações simples e diretas, sem jargões técnicos.Focado em resultados: Aprenda a usar a IA para gerar lucro.Prático: Exemplos reais e dicas aplicáveis no mundo dos negócios.Prepare-se para dominar a IA e abrir portas para novas oportunidades!

Step into a realm where the boundaries of time, space, and reality are not fixed but are waiting to be explored. In Chrono-Genesis, you'll embark on a groundbreaking theoretical journey that fuses the mystique of quantum physics with the marvels of cutting-edge technology.

AI Fundamentals: A Beginner’s Guide for Everyone