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Completed on 2013-05-05
About the Book
This book is to help people sitting on either side of the IT fence find the answers they need in order to transform poor IT performance into Operational Excellence (OE) and to this purpose the Agile/Lean Transformation Framework, or <ALT+F> is introduced. This books offers a hands-on approach and provides advice on how to transform IT performance from poor to OE. As many of us know, perfection is not an achievable target, but the journey to get there is what's really worthwhile: this book will accompany you on that journey.
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