Digital Workforce

Digital Workforce

Reduce Costs and Improve Efficiency using Robotic Process Automation

About the Book

The barriers to implementing Robotic Process Automation (RPA) are falling. Whatever the size of your organisation you can almost certainly benefit from introducing a Digital Workforce, whether its reducing costs, improving quality, or increasing customer satisfaction. This book will take you on the journey from novice to successful delivery.

Robotic Process Automation (RPA) has grown from a relatively obscure technology that few recognised to significantly disrupting the workforce in just a few short years. Analysts predict the growth will continue exponentially.

But what is the truth? How do you distinguish between the hype and the myths that now surround this topic? Whether it's Bill Gates suggesting RPA should be taxed, or predictions of massive job losses, there is a lot of confusion about what RPA really is and what impact it will have.

Whatever industry sector you find yourself in, no matter how large or small, you will find that RPA will become the backbone of your future workforce if you are to continue to meet the changing customer demands. There is a need to act quickly and transform your business now or risk being disrupted by those who have already set out on their automation journey.

But then we find that between 30%-50% of automation pilots fail! Statements made by vendors how easy it is to implement RPA are somewhat overstated. However, there are some basic lessons learned that can help you find the right path for your organisation.

In this book we will explain the different types of Robotic Process Automation and how to align your business needs to the solutions available and then start and scale your automation journey. This is not a sheep-dip approach but a carefully considered approach that helps you to align your specific business needs to the right solution and the right business model.

Implementing RPA is not easy, but neither should it be too difficult if you follow a well considered approach.

  • Share this book

  • Categories

    • Management
    • Enterprise Management
    • Robotics
    • Business and IT Alignment
  • Feedback

    Email the Author(s)

About the Author

Rob King
Rob King

Rob's career has spanned many disciplines and industry sectors with both business and technology roles in the oil and gas industry, financial services and consulting.

As an undergraduate Rob focused on an Honours Degree in Computer Studies, providing an opportunity to complete his final year thesis on a comparison of different machine learning approaches.

Holding a variety of technology roles at Mobil Oil Rob pioneered a prototyping approach using Fourth Generation Programming Languages and leveraged the advances made possible by new Office Automation Tools.

Moving to General Electric, Rob transitioned from leading technology to leading business transformation through the use of lean and six sigma and delivering over £7 Million in savings.

At Liverpool Victoria (LV=), Rob introduced Business Process Improvement, empowering and engaging teams in the principles of Lean Thinking and initiating a cultural transformation, first introducing Robotic Process Automation to the company in 2012.

Since 2017 Rob is co-founder of Wzard Innovation, a boutique consulting company focused on aiding organisations in their innovation and automation journey.

Table of Contents

    • Foreword
    • Introduction
    • Acknowledgements
  • Understanding RPA
    • 1. What is Robotic Process Automation?
      • A View of the RPA Market
      • Defining Robotic Process Automation
    • 2. Why Might I Need A Digital Workforce?
      • Considerations before You Automate
      • Reasons to Automate Now
      • Delivering your Business Case
      • Examples of Automation
  • Getting Started
    • 3. Taking a Business-First Approach
      • Assessing Your Business Needs
      • Developing Your Strategy
      • Setting Expectations
    • 4. The Automation Vendors
      • Selecting your Automation Technology
      • Assessing Vendor Capabilities
      • Assessing the RPA Vendors
      • Do I need a Partner?
      • Example Scenarios for Shortlisting Vendors
    • 5. Getting Started with a Pilot
      • Stakeholders and Vocabulary
      • Where to Begin
      • Building your Team
      • Selecting your first Process
      • Advantages of a Pilot Study
      • Measurement: Critical Success Factors
      • Running and Evaluating a Pilot
  • Scaling Up
    • 6. Six Key Responsibilities
      • 1. Senior Leader
      • 2. Business Process Improver
      • 3. Business Architect
      • 4. Technical (or Enterprise) Architect
      • 5. RPA Developer
      • 6. Operations Support
    • 7. Applying Lean Thinking to RPA
      • Getting Started with Lean RPA
      • Scaling with Lean RPA: new opportunities
      • Customer Demand - Runners, Repeaters and Rogues
      • Optimising Processes using Lean Thinking
    • 8. Prioritising Processes for Continuous Delivery
      • The Process Prioritisation Funnel
      • Process Prioritisation Criteria
      • Continuous Delivery
  • Transformation
    • 9. Developing a Target Operating Model
      • Maturity Model
      • Operating Model
      • The Role of IT
      • Fine Tuning Responsibilities for a Centre of Excellence
    • 10. Digital Workforce Evolution
      • The Automation Delivery Lifecycle (ADLC)
      • RPA Automation Model
      • Digital Transformation and Innovation
      • The Next Phase for Automation
      • Conclusion
  • Appendix
    • Questions Answered
    • Glossary
  • Notes

The Leanpub 60 Day 100% Happiness Guarantee

Within 60 days of purchase you can get a 100% refund on any Leanpub purchase, in two clicks.

Now, this is technically risky for us, since you'll have the book or course files either way. But we're so confident in our products and services, and in our authors and readers, that we're happy to offer a full money back guarantee for everything we sell.

You can only find out how good something is by trying it, and because of our 100% money back guarantee there's literally no risk to do so!

So, there's no reason not to click the Add to Cart button, is there?

See full terms...

80% Royalties. Earn $16 on a $20 book.

We pay 80% royalties. That's not a typo: you earn $16 on a $20 sale. If we sell 5000 non-refunded copies of your book or course for $20, you'll earn $80,000.

(Yes, some authors have already earned much more than that on Leanpub.)

In fact, authors have earnedover $13 millionwriting, publishing and selling on Leanpub.

Learn more about writing on Leanpub

Free Updates. DRM Free.

If you buy a Leanpub book, you get free updates for as long as the author updates the book! Many authors use Leanpub to publish their books in-progress, while they are writing them. All readers get free updates, regardless of when they bought the book or how much they paid (including free).

Most Leanpub books are available in PDF (for computers) and EPUB (for phones, tablets and Kindle). The formats that a book includes are shown at the top right corner of this page.

Finally, Leanpub books don't have any DRM copy-protection nonsense, so you can easily read them on any supported device.

Learn more about Leanpub's ebook formats and where to read them

Write and Publish on Leanpub

You can use Leanpub to easily write, publish and sell in-progress and completed ebooks and online courses!

Leanpub is a powerful platform for serious authors, combining a simple, elegant writing and publishing workflow with a store focused on selling in-progress ebooks.

Leanpub is a magical typewriter for authors: just write in plain text, and to publish your ebook, just click a button. (Or, if you are producing your ebook your own way, you can even upload your own PDF and/or EPUB files and then publish with one click!) It really is that easy.

Learn more about writing on Leanpub