Digital Workforce

Digital Workforce

Reduce Costs and Improve Efficiency using Robotic Process Automation

About the Book

The barriers to implementing Robotic Process Automation (RPA) are falling. Whatever the size of your organisation you can almost certainly benefit from introducing a Digital Workforce, whether its reducing costs, improving quality, or increasing customer satisfaction. This book will take you on the journey from novice to successful delivery.

Robotic Process Automation (RPA) has grown from a relatively obscure technology that few recognised to significantly disrupting the workforce in just a few short years. Analysts predict the growth will continue exponentially.

But what is the truth? How do you distinguish between the hype and the myths that now surround this topic? Whether it's Bill Gates suggesting RPA should be taxed, or predictions of massive job losses, there is a lot of confusion about what RPA really is and what impact it will have.

Whatever industry sector you find yourself in, no matter how large or small, you will find that RPA will become the backbone of your future workforce if you are to continue to meet the changing customer demands. There is a need to act quickly and transform your business now or risk being disrupted by those who have already set out on their automation journey.

But then we find that between 30%-50% of automation pilots fail! Statements made by vendors how easy it is to implement RPA are somewhat overstated. However, there are some basic lessons learned that can help you find the right path for your organisation.

In this book we will explain the different types of Robotic Process Automation and how to align your business needs to the solutions available and then start and scale your automation journey. This is not a sheep-dip approach but a carefully considered approach that helps you to align your specific business needs to the right solution and the right business model.

Implementing RPA is not easy, but neither should it be too difficult if you follow a well considered approach.

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About the Author

Rob King
Rob King

Rob's career has spanned many disciplines and industry sectors with both business and technology roles in the oil and gas industry, financial services and consulting.

As an undergraduate Rob focused on an Honours Degree in Computer Studies, providing an opportunity to complete his final year thesis on a comparison of different machine learning approaches.

Holding a variety of technology roles at Mobil Oil Rob pioneered a prototyping approach using Fourth Generation Programming Languages and leveraged the advances made possible by new Office Automation Tools.

Moving to General Electric, Rob transitioned from leading technology to leading business transformation through the use of lean and six sigma and delivering over £7 Million in savings.

At Liverpool Victoria (LV=), Rob introduced Business Process Improvement, empowering and engaging teams in the principles of Lean Thinking and initiating a cultural transformation, first introducing Robotic Process Automation to the company in 2012.

Since 2017 Rob is co-founder of Wzard Innovation, a boutique consulting company focused on aiding organisations in their innovation and automation journey.

Table of Contents

  •  
    • Foreword
    • Introduction
    • Acknowledgements
  • Understanding RPA
    • 1. What is Robotic Process Automation?
      • A View of the RPA Market
      • Defining Robotic Process Automation
    • 2. Why Might I Need A Digital Workforce?
      • Considerations before You Automate
      • Reasons to Automate Now
      • Delivering your Business Case
      • Examples of Automation
  • Getting Started
    • 3. Taking a Business-First Approach
      • Assessing Your Business Needs
      • Developing Your Strategy
      • Setting Expectations
    • 4. The Automation Vendors
      • Selecting your Automation Technology
      • Assessing Vendor Capabilities
      • Assessing the RPA Vendors
      • Do I need a Partner?
      • Example Scenarios for Shortlisting Vendors
    • 5. Getting Started with a Pilot
      • Stakeholders and Vocabulary
      • Where to Begin
      • Building your Team
      • Selecting your first Process
      • Advantages of a Pilot Study
      • Measurement: Critical Success Factors
      • Running and Evaluating a Pilot
  • Scaling Up
    • 6. Six Key Responsibilities
      • 1. Senior Leader
      • 2. Business Process Improver
      • 3. Business Architect
      • 4. Technical (or Enterprise) Architect
      • 5. RPA Developer
      • 6. Operations Support
    • 7. Applying Lean Thinking to RPA
      • Getting Started with Lean RPA
      • Scaling with Lean RPA: new opportunities
      • Customer Demand - Runners, Repeaters and Rogues
      • Optimising Processes using Lean Thinking
    • 8. Prioritising Processes for Continuous Delivery
      • The Process Prioritisation Funnel
      • Process Prioritisation Criteria
      • Continuous Delivery
  • Transformation
    • 9. Developing a Target Operating Model
      • Maturity Model
      • Operating Model
      • The Role of IT
      • Fine Tuning Responsibilities for a Centre of Excellence
    • 10. Digital Workforce Evolution
      • The Automation Delivery Lifecycle (ADLC)
      • RPA Automation Model
      • Digital Transformation and Innovation
      • The Next Phase for Automation
      • Conclusion
  • Appendix
    • Questions Answered
    • Glossary
  • Notes

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