e-Business
e-Business
A computer developer's perspective of doing business online
About the Book
This textbook is used in an undergraduate course on e-business offered by the Computer Science Department at Payap University, Chiang Mai, Thailand.
About the Author
Table of Contents
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- Preface
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I GENERAL PRINCIPLES
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1. Essentials of Business
- 1.1 Core Activities of a Business
- 1.2 Support functions:
- 1.3 Software to facilitate business interactions
- 2. Essentials of Business Quality Management: (ISO9001)
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3. Understanding the role of IT in business
- 3.1 Enterprise Architecture
- 3.2 Business views of IT
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4. Changing nature of business
- 4.1 Emerging role of brick and mortar shops
- 4.2 Nature of Online Commerce
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1. Essentials of Business
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II BUSINESS SOFTWARE MODELS
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5. Business Process Model (BPM)
- 5.1 Notation
- 5.2 Sample Business Process Models
- 5.3 BPMN Model Simulation
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6. Enterprise Resource (ERP)
- 6.1 Building Blocks
- 6.2 The MVC Framework
- 6.3 Testing
- 7. (Comments)
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5. Business Process Model (BPM)
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III BUSINESS SOFTWARE SYSTEMS
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8. Online Store
- 8.1 Stages in Customer Purchasing Decisions
- 8.2 Business Processe to Support Shoppers
- 8.3 Steps of check out and order fulfillment
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9. Customer Relations Management
- 9.1 Post sales service
- 9.2 Measuring the effectiveness of websites
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10. Human Resources Management
- 10.1 Assessing Personal Temperment
- 10.2 Belbin Team Roles
- 10.3 Big 5 Behavioral Types
- 10.4 Myers Briggs Test
- 10.5 Hofstede survey on cultural dimensions
- 10.6 Job appraisal
- 10.7 Goals of HR
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11. Operations Management
- 11.1 Measures of Association Rules
- 11.2 Logistics
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8. Online Store
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IV Emerging Technologies
- 12. Business Intelligence and Data Analytics
- 13. Cyptocurrencies
- 14. Open Source Solutions
- 15. Thailand 4.0
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16. Working remotely
- 16.1 Reasons for working remotely
- Bibliography
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Software used in this course
- Orange HR
- Sugar CRM
- Power BI
- Bonita BPM
- Online Store
- ERP - Odoo
- Logistics
- Notes
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