A GUIDE TO INTERNATIONAL OUTSOURCING
A GUIDE TO INTERNATIONAL OUTSOURCING
How to Achieve Success and Avoid Common Mistakes
About the Book
After years of managing offshore development projects we found ourselves answering a stream of questions how to do certain things in outsourcing. As more new managers and engineers got involved in outsourcing and remote project management, they started looking for solutions to the similar issues we encountered before. Our colleagues and friends kept asking us again and again about outsourcing issues, so we decided to summarize our experience in a book focusing on intellectual property protection, remote human resource management and financial models of outsourcing activity. Everything in the book is based on our actual experience.
About the Authors
Table of Contents
- PREFACE
-
CHAPTER 1 INTRODUCTION
- 1.1 History of Outsourcing
- 1.2 Outsourcing Advantages
- 1.3 Outsourcing Disadvantages
- 1.4 Trend of Outsourcing
- 1.5 The Four Most Important Things for Successful Outsourcing
- 1.6 What Does the Customer Expect from the Outsourcing Provider?
- 1.7 What Does the Outsourcing Provider Expect from the Customer?
-
CHAPTER 2 INTELLECTUAL PROPERTY PROTECTION
- 2.1 Dual-Use Technology
- 2.2 History of Dual-Use Technology Export Control or Why There Are No Cuban Cigars in the United States
- 2.3 Definition of the Export from the United States
- 2.4 What We Sell
- 2.5 Software Exports from the U.S.
- 2.6 Who We Sell to
- 2.7 How to Obtain an Export License in the USA
- 2.8 From Russia with Love. Exports from Russia
- 2.9 How to Get a One-Time Export License in the Russian Federation
- 2.10 Software Exports from Russia
- 2.11 Import of Dual-Use Technologies in Russia
- 2.12 Intellectual Property: What it is, Why it is Necessary to Protect it and How to Do it
- 2.13 What is Intellectual Property?
- 2.14 Why Protect Intellectual Property?
- 2.15 Ways to Protect Intellectual Property
- 2.16 Specificity of Protecting Intellectual Property by Outsourcing Companies
- 2.17 How to Successfully Pass an Audit
-
CHAPTER 3 THE FINANCIAL MODELS OF OUTSOURCING
- 3.1 Fixed Cost Model
- 3.2. Time and Materials Model
- 3.3 Transaction Based Model
- 3.4 Dedicated Offshore Development Center
- 3.5 The Transition from One Financial Outsourcing Model to Another
- 3.6 Hidden Costs of Outsourcing
- 3.7 Documents “without which we can’t survive” – Invoice and PO
- 3.8. Taxation of Russian Outsourcing Companies
-
CHAPTER 4 HUMAN RESOURSE MANAGEMENT IN OUTSOURCING COMPANIES
- 4.1. Recruitment in the Outsourcing Company
- 4.2 Employee Motivation
- 4.3 Dismissal of Employees
- 4.4 Personnel Management in Times of Ups and Downs
- 4.5. Methods for Performance Evaluations
- 4.6 Cultural Differences
- 4.7 How to Send Employees on a Business Trip
- 4.8. Credit Cards
- 4.9. How to Get a Visa
- 4.10 How to Miss a Flight
- 4.11 How to Survive a Business Trip to Russia
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